Customer Service RepresentativePonca City Development Authority • Ponca City, OK, US
Customer Service Representative
Ponca City Development Authority • Ponca City, OK, US
28 days ago
Job type
- Full-time
Job descriptionCommunication Skills : Strong verbal and written communication abilities, including active listening and clear articulation. Problem-Solving : The ability to analyze customer issues, identify solutions, and de-escalate conflicts. Product Knowledge : A deep understanding of the company's products and services to provide expert assistance. Empathy & Patience : Understanding and sharing the feelings of others to provide a supportive and positive experience. Adaptability : The ability to adapt to different customer situations and changing work environments. Interaction Channels : CSRs interact with customers through phone, email, and in-person interactions. Collaboration : Working with other departments to ensure a cohesive and positive customer experience.
Job Description
Job Description
This job is posted by Ponca City Development Authority, but being hired by Redlands Office Solution. The contact for any questions will be admin@redlandsos.com
Key duties include processing orders, and maintaining product knowledge, all while fostering a positive customer experience through excellent communication, problem-solving, and empathy.
Core Responsibilities
- Customer Support : Answering inquiries
- Information Provision : Giving customers detailed information about products we provide.
- Order and Return Processing : Handling customer orders, processing payments, and managing product returns.
- Communication : Effectively communicating with customers through various channels, including phone calls, in-person interactions, and email.
Key Skills & Qualities
Work Environment
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Customer Service Representative • Ponca City, OK, US