Genesys Intern

Company Details

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Berkley Technology Services (BTS) is the dynamic technology solution for W. R. Berkley Corporation, a Fortune 500 Commercial Lines Insurance Company. With key locations in Urbandale, IA and Wilmington, DE, BTS provides innovative and customer-focused IT solutions to the majority of WRBC’s 60+ operating units across the globe. BTS’s wide reach ensures that ideas and opinions are considered at every level of the organization to guarantee we find the best solutions possible.

Driven by a commitment to collaboration, BTS acts as consultants to our customers and Operating Units by providing comprehensive solutions that not only address the challenge at hand, but proactively plan for the “What’s Next” in our industry and beyond.

With a culture centered on innovation and entrepreneurial spirit, BTS stands as a community of technology leaders with eyes toward the future -- leaders who truly care about growing not only their team members, but themselves, and take pride in their employees who shine. BTS offers endless ways to get involved and have the chance to grow your career into a wide range of roles you'd never known existed. Come join us as we push forward into the future of industry leading technological solutions.

Berkley Technology Services: Right Team, Right Technology, Simple and Secure.

Responsibilities

The internship or co-op program provides highly motivated and qualified students with the opportunity to gain hands-on experience, receive valuable on-the-job training, and deepen their understanding of business and technology in a real-world setting. Participants are fully embedded within their assigned teams, where they contribute to meaningful projects, collaborate with professionals across departments, and develop practical skills aligned with their academic background and career interests. This experience is designed to bridge classroom learning with professional application, offering exposure to industry tools, technologies, and leadership engagement.

Participants will participate in Agile development processes such as daily stand-up meetings, managing and updating tasks through Jira tickets, and participating in team retrospectives. As a member of the team we will invest in bringing you up to speed and answering questions along the way. Tasks may include working with both US based and off-shore developers.

Support Technical Operations:

• Assist with troubleshooting hardware/software issues, configuring systems, and supporting installations, moves, and upgrades.

Contribute to Projects

• Work on assigned projects that align with their academic background and team objectives. These may include software development, cybersecurity, data analysis, or infrastructure support.

Provide End-User Support

• Help resolve service tickets, support desktop and laptop users, and respond to technical inquiries with a customer-service mindset.

Document and Analyze

• Maintain documentation for IT processes, assist in testing and implementation, and contribute to process improvement initiatives.

Collaborate Across Teams

• Engage with cross-functional teams, participate in meetings, contribute to team goals and shared deliverables.

Hands-On Experience

• Interns are embedded in their teams and gain exposure to real-world IT environments, tools, and workflows.

Mentorship & Coaching

• Each student is typically paired with a coach or mentor to guide their development and integration into the team.

Presentation & Reflection

• At the end of the program, students present their project outcomes and reflect on their learning to BTS leadership.

Qualifications

• Strong communication skills (oral and written), especially for working with both technical and non-technical teams.
• Demonstrated problem-solving ability and attention to detail.
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Customer service orientation and a collaborative mindset.
• Curiosity and eagerness to learn new technologies.
• Strong passion for technology and cybersecurity
• Prior internship, co-op, or technical project experience is a plus but not require
• A high school diploma or GED is required.
• College Status: You must be currently enrolled in a degree program related to the field — or have recently graduated with a relevant degree.
• Typically expected to have completed at least 2 years of college coursework, especially for co-op roles