Business Operations Analyst, ProServe GenAI Innovation Center, Strategy & Operations Team

Amazon Web Services (AWS) is the pioneer and recognized leader in Cloud Computing. Millions of businesses in 150+ countries, from start-ups to Fortune 500 enterprises, across all industries including public sector, run their operations and applications on AWS. Many of these customers seek help from AWS Professional Services in their transition to a cloud-based IT operating model.

Are you passionate about solving business problems through data driven decision making? Can you juggle multiple priorities? Do you want to learn new skills to get the job done? You will work with business operations, strategists, and scientists to maximize the value AWS delivers to our customers while also driving platform consumption. Internally facing, you will focus on improving rigor across our pipeline and project portfolio through opportunity reviews and delivery health reviews that focus on timecards, voice of the customer, customer references, demand and capacity management, and partner staffing. You will drive mechanism improvements and identify trends, blockers, and observations within our delivery portfolio. The project management rigor you drive into our portfolio of projects along with your analysis of data associated with project health will contribute to the development of our delivery strategy and drive impact against our Professional Services business objectives. You will recognize and adopt best practices in reporting and analysis, including data integrity, analysis, validation, and documentation; and assist with delivering results in a fast-paced, dynamic work environment.

Key job responsibilities

• Establish an over-arching mechanism to evaluate the health of projects in our engagement portfolio via delivery health review calls.
• Create and evangelize mechanisms for critical delivery-related KPI metrics such as CSAT, customer references, demand / capacity management, and partner management.
• Drive financial efficacy by closely monitoring the accurate accounting and approval of timecards, expenses, and milestones.
• Ensure resource planners are maintained weekly by resources on projects where you are providing oversight and guidance.
• Contribute to overall business velocity by tracking and remediating ‘false starts’ and sharing results with the strategist team to accelerate future engagements.
• Design and build visualization dashboards in Salesforce to accelerate information-to-action such as project health dashboard to identify red, amber and path to green projects.
• Create a delivery playbook that will inform project managers with project management best practices.
• Support new consultant on-boarding.
• Support weekly, monthly, quarterly, annual planning and execution activities.
• Contribute to programs, methodologies, and reports for analyzing and presenting data.
• Contribute to the writing of narratives around project performance for internal audiences.
• Assist with tracking and measuring program effectiveness and organizational productivity.
• Collaborate with engagement leaders, partner teams, and customer health teams to deliver successful customer outcomes.

About the team

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work / Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

About Sales, Marketing and Global Services (SMGS)

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

BASIC QUALIFICATIONS

PREFERRED QUALIFICATIONS