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Desktop Support Analyst

Desktop Support Analyst

Robert HalfHastings, MN, US
10 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

We are looking for a skilled Desktop Support Analyst to join our team. This role involves providing comprehensive support across hardware and software systems while ensuring seamless IT operations. The ideal candidate will be dedicated to resolving technical issues efficiently and delivering exceptional service to users at all organizational levels.

Responsibilities :

  • Deliver technical support for hardware and software systems, assisting users at all levels of the organization.
  • Manage service desk tickets, ensuring timely resolutions to technical issues.
  • Perform hardware replacements, including docking stations and monitors, to maintain smooth operations.
  • Travel to various sites within a 20-35 mile radius to provide on-site IT support as required.
  • Utilize ticketing systems such as ServiceNow to track and manage support requests.
  • Support a user base of 400+ individuals, including both on-site and remote users.
  • Configure, image, and deploy laptops to meet organizational needs.
  • Provide after-hours support on a rotational basis to address urgent issues.
  • Maintain proficiency in Windows 10, Office 365, and Exchange environments.
  • Communicate effectively with users, ensuring clear and precise interaction.

Interested candidates should contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf (.com)

  • Proven experience in IT desktop support, including assisting C-level executives.
  • Familiarity with ticketing systems like ServiceNow.
  • Ability to support a large user base, including remote and on-site users.
  • Strong expertise in Windows 10, Office 365, and Exchange.
  • Experience with imaging and deploying laptops.
  • Excellent communication skills, both written and verbal, to convey technical concepts clearly.
  • Valid driver's license and reliable transportation to travel to multiple locations within a designated radius.
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    Desktop Support • Hastings, MN, US