Customer Support Representative

Benefits :

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

We offer competitive compensation & benefits including :

• Medical
• Dental
• Vision
• life
• 401(k)
• Paid time off
• Additional voluntary benefits

Company Overview

As the worlds leading water experts we are dedicated to delivering high-quality water solutions to residential commercial and industrial customers. Culligan International offers technologically advanced state of the art water filtration products including water softeners water filtration systems industrial water treatment solutions drinking water systems and whole-house filtration systems.

Job Summary

Culligan Water is seeking an individual experienced in customer-focused positions. The customer service representative works directly with customers to fulfill orders resolve problems and attend to related needs. Our products include water softeners drinking water systems and solutions for problem water.

The goal of this position is to supply a superior level of service that exceeds the customers expectations. To be a successful customer service rep you should be detail orientated organized and have strong interpersonal and communication skills.

Responsibilities

• Extensive problem-solving order processing and performing standard maintenance of current customer accounts.
• Follow company protocols policies and goals while acting on opportunities to optimize the efficiency of the department.
• Provide proactive sales support to assigned customer accounts by developing close relationships with the customer base.
• Answer customer inquiries on the telephone.
• Schedule service and delivery orders. Coordinate schedules with the service / operations team.
• Bill service delivery and new installation orders.
• Make outbound calls to current customers with the intent of scheduling additional services or offering maintenance plans.
• Refer unresolved customer grievances to designated departments for further investigation.
• Follow all rules and regulations pertaining to safety and Culligan policies.
• Complete any other responsibilities as assigned.

Qualifications

• High school diploma or GED.
• Minimum two years of customer service experience preferred.
• Strong time management and project management skills.
• Proficient in Microsoft Office (word excel outlook).
• Excellent communication skills both written and verbal.

Competencies :

To perform the job successfully an individual should demonstrate the following competencies in this position.

Resourcefulness Customer Focus Team Player Adaptability Integrity Detail Orientated Communication Accountability Organization

Compensation : $16.50 - $18.50 per hour

About Culligan

Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better cleaner water through our suite of innovative products and exceptional customer service. Join the Culligan team. Apply for a job now.

Culligan provides healthy delicious water for our customers in their homes offices businesses and industrial facilities around the world. Our complete line of water softeners water filtration systems commercial and industrial water treatment solutions drinking water systems whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry.

This location is independently owned and operated. Your application will go directly to the owner and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner and not to Culligan Corporate.

Required Experience :

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full-Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 16 - 18