Associate IT User Support

Job Title Associate IT user support

Job Location- Solon, OH 44139

Duration- 05+ months Contract

Work Schedule : FT / 8am - 4pm M-F

Pay rate : $21-22 / Hour on W2

Position Summary :

Responsible for IT customer support for the Solon R&D Site providing technical assistance and effective support related to IT systems such as computer hardware, software, printers, phones, video conferencing and networks.

Primary Responsibilities :

• Provide Tier I technical support to end-users via phone, email, Teams, or in-person, ensuring timely resolution of issues.
• Collaborate with other IT teams to resolve complex technical issues and escalate problems when necessary.
• Collaborate with vendors and third-party service providers to resolve issues and coordinate repairs or replacements.
• Update users on the status of their incident or service request.
• Support initial computer setup for new employees.
• Ensure continuous functionality of IT systems and infrastructure for the site.
• Install, configure, and maintain computer systems, software, and peripherals.
• Maintain phone systems operations (Teams and cell phones).
• Maintain accurate records of hardware and software inventory.
• Ensure the best service for the lowest cost keeping in mind the end user satisfaction.
• Assist with developing IT solutions to assist project teams
• General knowledge is required in specific areas like Server, Network, Database, Application and Workstation.
• Manage small to medium size projects to ensure completion on time and on budget.
• Adhere to IT policies, procedures, and standards, ensuring compliance with regulatory requirements..

Job Qualifications (Minimum Education, Experience, and Knowledge)

APOLIS2024