Help Desk Specialist (1st shift)

Job Description

Job Description

Description : Summary / objective

The Help Desk Specialist will be part of a team that is able to deal with End Users who have little experience navigating websites and placing orders. The position provides assistance with ordering, troubleshooting and setting up mobile phones for End Users remotely.

Essential functions

• Provides first contact and ordering assistance to customers placing an order for a Mobile Device.
• Works through issues submitted via calls, emails, and ticket requests.
• Guides the End User through creation of the order and works through ticket to completion
• Documents the steps taken for ticket resolution.
• Other duties as directed.

Supervisory Responsibilities

No formal supervisory responsibilities.

Work environment

Flexible work environment with core business hours.

Physical demands

Travel required

No Travel required.

Requirements :

Required education and experience