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Teller / CSR Float

Teller / CSR Float

The Honesdale National BankArchbald, PA, US
28 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

POSITION SUMMARY :

The Teller / CSR Float is responsible for providing exceptional customer service and support across various locations. This role involves operating a full-service teller station, processing customer transactions, promoting bank services, opening new accounts, and assisting with consumer loan inquiries. The position requires flexibility, strong communication skills, and a commitment to maintaining high standards of service and accuracy. The Teller / CSR Float plays a crucial role in managing customer relationships and enhancing the bank's visibility within the community.

ESSENTIAL FUNCTIONS and DUTIES :

  • Operate a full-service teller station to receive and process a variety of customer transactions.
  • Prepare and maintain various reports and records.
  • Promote the bank's services and cross-sell products.
  • Accept deposits, process withdrawals, and cash checks.
  • Process loan payments and various business payments, providing reporting as needed.
  • Provide additional customer service, including cashier's checks, personal money orders, savings bonds, certified checks, credit card payments, cash advances, and access to safe deposit boxes.
  • Balance cash drawer and complete the Branch Daily ATM Checklist.
  • Process items for collection and open night deposit, recording night deposit bags.
  • Wrap coin and maintain control of cash drawer.
  • Solve customer problems and answer telephones to assist bank clients and prospects.
  • Assist customers with balancing their accounts and processing check orders.
  • Complete CTRs and the Monetary Instruments Log as required.
  • Ensure the teller procedural manual is kept current and utilize it as a resource.
  • Make recommendations to supervisors for department improvements.
  • Assist with coverage at various locations.
  • Greet and wait on lobby customers to help them or direct them to someone who can assist them.
  • Explain the different types of accounts available to customers and assist in the selection of the most appropriate accounts for their needs.
  • Open all types of personal or business accounts, prepare all related documentation, and maintain updated contact information.
  • Assist customers with requests or complaints and research account problems.
  • May assist customers with consumer loan inquiries by interviewing customers, assisting them in completing applications, and providing loan-related information.
  • Order checks online and transfer funds to various accounts.
  • Assist customers in the safe deposit box area.
  • Correspond with attorneys with account information as needed.
  • Manage customer relationships through quality customer service.
  • Type correspondence when necessary.
  • Make suggestions and recommendations to update the CSR manual as needed.
  • Perform branch audits and reports.
  • Have check signing responsibilities and teller override responsibilities.
  • Keep abreast of current rules and regulatory requirements.
  • Make recommendations to supervisors about possible methods to improve the department.
  • Participate in community affairs to increase the bank's visibility and enhance new business opportunities.
  • Assume additional responsibilities as directed.

REQUIRED SKILLS and ABILITIES :

  • Strong customer service skills with the ability to build and maintain positive relationships.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving skills with the ability to handle customer inquiries and issues effectively.
  • Attention to detail and accuracy in processing transactions and maintaining records.
  • Proficiency in using computers, including Microsoft Office applications and banking software.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Strong organizational skills with the ability to prioritize tasks.
  • Ability to work independently as well as part of a team.
  • Flexibility and adaptability to work at various locations as needed.
  • Strong sales and cross-selling skills to promote bank products and services.
  • Ability to maintain confidentiality of customer information.

    • REQUIRED EDUCATION and EXPERIENCE :

  • High school diploma or equivalent.
  • Previous cash handling experience desired.
  • Previous customer service experience preferred.
  • Prior teller experience desired.
  • Good communication skills, good keyboarding and PC skills, and proficient telephone skills.
  • Valid driver's license with a clean driving record.
  • Willingness and ability to cross-sell services.
  • Ability to travel for coverage as needed at various locations.
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    Float • Archbald, PA, US