Front Desk Clerk

Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.

• Department : Front Desk
• Supervisor : Front Office Manager
• DUTIES :
• Accurately and efficiently check in and check out guests using a computer system, assist guests as requested, handle cash, answer telephones and make reservations when necessary.
• PERSONAL CHARACTERISTICS :
• 1. Appearance : Pleasant, professional, neat and clean hands and nails, well-groomed, conservative hairstyle, neatly trimmed beard or mustache, if applicable.
• 2. Behavior : Friendly, positive, professional, interested in job and guests, team player.
• 3. Basic Skills : Able to efficiently and accurately operate the front desk computer, honest, loyal, dependable, able to organize and plan, patience, basic arithmetic.
• 4. Communication Skills : Good grammar, strong verbal skills (bi-lingual an asset), legible handwriting, able to communicate accurately and effectively with guests in verbal and written form.
• 5. Other : Basic understanding of guests’ needs and desires and methods of servicing to the guests’ satisfaction, adaptable to change.
• JOB KNOWLEDGE, SKILLS AND OTHER REQUIREMENTS :
• 1. Previous Experience : Previous front desk clerk experience is desired, money handling, complaint handling, guest service.
• 2. Special Skills : Handling guest complaints and requests, salesmanship, problem solving, attention to detail.
• 3. Product Knowledge : Hotel rooms procedures, PBX, reservations, bell service, hotel facilities, hours of operation.
• 4. Other : Knowledge of city.

Job Type : Full-time

Pay : $17.50 per hour

Benefits :
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Free parking
• Health insurance
• Life insurance
• Paid jury duty
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Schedule :

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Night shift
• Weekends as needed

Work Location : In person