Operations Manager (Bentonville)

An employer in the Northwest Arkansas area is seeking an Operations Manager for the Energy Resilience team. This team is responsible for the generator dispatch of planned and unplanned power outages in stores nationwide. Candidates will be responsible for reviewing and maintaining weekly employee and team productivity reports using the appropriate systems and tools. This operations manager will execute strong communications skills, including the ability to be influential and persuasive with stakeholders while navigating complex fluid program objectives. He / She will ensure that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved. They will be monitoring feedback channels and ensuring information is regularly reviewed with team members. This operations manager will be promoting the service desk with senior management and working to ensure that it is properly viewed as a core business asset. The team lead will be responsible for the scheduling and tracking of shifts for team members.

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• Understanding of the workings of the retail client and the proven ability to support the business initiatives within that company.
• Policy management experience.
• Excellent project management or organizational skills and a strong track record of delivering solutions that improve business operations.
• Minimum five years experience leading change management initiatives to an operational team.
• Critical review of KPIs and other performance metrics with the insight to make suggestions and changes as needed.
• Ability to liaison between all stakeholders, including team members, client leaders, and other cross-functional teams within the division.
• Excellent verbal and written communications skills, a skilled business professional who communicates effectively with all levels of end users and management.
• Ability to work major projects and manage multiple priorities with minimum supervision is a must.
• Minimum of five years experience building cohesive teams with a proven track record of managing people effectively. This includes the ability to coach and develop the team toward long-term & short-term goals and the strategic vision established by leadership.
• Knowledge and understanding of all relevant industry standards and best practices for service management.
• An ability to market and promote the service desk and to advocate for necessary resources, support, and appreciation for the service desk.
• Experience coordinating and managing all relevant stakeholders, including the support desk team, customers, and other teams that are involved in service desk operations.
• Ability to create SWOT analysis : strengths, weaknesses, opportunities, and threat as well as CSA : current state analysis and a gap analysis, which identifies areas where current and future expectations are not being met.