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Desktop Support Technician
Desktop Support TechnicianColorado Coalition for the Homeless • Watkins, CO, United States
Desktop Support Technician

Desktop Support Technician

Colorado Coalition for the Homeless • Watkins, CO, United States
30+ days ago
Job type
  • Full-time
Job description

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

Our Philosophy of Service : We believe all people have the right to adequate housing and health care. We work to remove the barriers that restrict access to these rights. Society benefits when adequate housing and health care are available to everyone. We create lasting solutions to homelessness by :

  • Honoring the inherent dignity of those we serve, affirming their capabilities and fostering their hope that a better life is possible.
  • Building strong, caring and trauma-informed communities through the integration of housing, health care and supportive services.
  • Advocating for social and racial equity, inclusion and diversity, and challenging the status quo in partnership with our workforce members and those we serve.
  • Achieving excellence through continuous quality assurance, innovation and professional development.
  • Using resources judiciously and effectively.

The

Desktop Support Specialist is part of a team of professionals who provide technology support ends users across the Coalition. The

Desktop Support Specialist acts as a lead user resource, whose responsibility entails set up and configuration of workstations and printers and providing support for computers and systems to CCH end users, with a focus on remote sites. The position will also maintain an understanding of various specialty and department requirements as it relates to CCH technology needs.

Coalition Benefits

  • Choice of HMO or PPO health insurance coverage options : full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents. We're proud to offer same-and opposite-sex domestic partner coverage.
  • Choice of dental insurance or discount plan.
  • Vision insurance.
  • Flexible spending accounts for health care / dependent care / parking expenses.
  • Free basic life and AD&D insurance coverage.
  • Employee Assistance Program , a problem-solving resource available to you and your household members.
  • Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting.
  • Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year.
  • The effective date for your benefits will be the first of the month following your date of hire.

    Essential Job Functions

  • Support computer operations at CCH
  • Installation of new workstations
  • Provide direct support for CCH employees for day-to-day computer needs
  • Deliver and support hardware at offsite locations
  • Installation of networking cable and hardware
  • Provides continuous and timely information in a professional manner to ensure customer satisfaction, keeping users and team members abreast of major problems and escalation progress.
  • Perform other duties as assigned.
  • Qualifications Summary

  • Consistently superb customer service skills; excellent interpersonal / assertive communications skills demonstrating a high degree of emotional intelligence.
  • Knowledge of homeless issues and demonstrated sensitivity to and a desire to work with underserved populations.
  • Strong troubleshooting and critical thinking skills.
  • Excellent knowledge of current Windows operating systems.
  • Basic knowledge of computer systems, including networking, servers, inventory and system maintenance.
  • Solid understanding of computer equipment including laptops, desktops, printers, and peripherals.
  • Basic experience with Microsoft 365.
  • Basic knowledge of business communication platforms such as Teams, Zoom, WebEx, etc.
  • Ability to quickly interpret, diagnose and respond to problems within a technical environment.
  • Ability to multi-task in a constantly changing environment.
  • Ability to work well among diverse individuals as a team player.
  • Education and Work Experience

  • High school diploma or GED.
  • Degree in computer science or 2-4 years relevant experience
  • A+ certification preferred
  • $24.27 - $29.12 an hour

    WHERE A CANDIDATE IS PLACED IN THE COMPENSATION RANGE DEPENDS ON TOTAL RELEVANT YEARS OF EXPERIENCE

    Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The Colorado Coalition for the Homeless is committed to delivering services, making employment-related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law.

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    Desktop Support Technician • Watkins, CO, United States

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