Guest Relations

Job Description

Job Description

Benefits :

• Company parties
• Employee discounts
• Free uniforms
• Training & development
• Wellness resources

We are a biology-upgrading center committed to identifying and treating the root causes of symptoms and helping our patients achieve optimal health, energy, and performance. Our ideal candidate is passionate about precision medicine, beauty, and biohacking. We are an innovative clinic, offering services ranging from peptides, comprehensive blood work, and therapies such as hyperbaric oxygen, red light therapy, medical grade IVs, PEMF, ozone, and more.

The Front Desk Receptionist is primarily responsible for supporting the daily activities of a medical spa, including telephone coverage, appointment scheduling, registration, opening and closing transactions, and client care. The ideal candidate for this position is an inspirational team player with a strong yet friendly personality. One who will be focused, hard-working, and an excellent multitasker. Experience with social media and computer-savvy. Prior Med spa / salon experience is required.

Key skills for this position are strong communication, experience with high-profile clientele, and a calm and professional demeanor.

What Youll Do :

Provide excellent client care and customer service

Answer and screen inbound phone calls

Manage appointments (scheduling, moving, and canceling appointments)

Actively promote the clinic, treatments, services, and products, as well as programs, promotions, and / or discounts available

Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction

Accurately complete client transactions

Manage multiple responsibilities while maintaining composure, always keeping the clients a priority

Perform opening and closing duties of the clinic

Laundry service, including washing, drying, and folding sheets and towels

Efficiently provide basic office administrative support tasks, including but not limited to mailing, faxing, sorting, typing, and filing

Maintain a professional and clean work environment and appearance

Maintain complete confidentiality in all guest matters in accordance with company policy

Assist with other duties and projects as assigned by management