Spanish Bilingual Member Associate

A company is looking for a Spanish Bilingual Member Experience Associate.

Key Responsibilities

Provide outstanding customer service and exceed member expectations

Respond to member inquiries and assist with requests related to services and benefits

Document member interactions and maintain accurate records for effective follow-up

Required Qualifications

2 or more years of experience in customer service, preferably in healthcare or Medicare Advantage

High school diploma or GED; college degree may substitute for experience

Bilingual in Spanish preferred

Knowledge of Medi-Cal, Commercial, and Medicare Managed Care Plans preferred

Ability to handle large call volumes and complex inquiries efficiently