Case Coordinator

Virtual Case Coordinator

Annie Malone Children & Family Services – St. Louis, MO (100% Virtual)

Status : Full-Time | FLSA : Non-Exempt

About Us

For over 135 years, Annie Malone Children & Family Services has been a trusted source of hope, stability, and empowerment for children and families across the St. Louis region. Our programs focus on crisis intervention, family stability, and economic mobility-providing critical support to those most in need.

We are expanding our outreach through innovative virtual services designed to connect individuals to the right resources quickly and compassionately.

Job Summary

The Virtual Case Coordinator plays a vital role in connecting families and individuals to essential community resources and support programs. This position is 100% virtual and requires a compassionate, efficient professional who excels in high-volume, metrics-driven work.

The Virtual Case Coordinator conducts outbound calls to individuals seeking assistance, gathers intake information, and provides referrals to the appropriate services-all within a single interaction.

Key Responsibilities

Make outbound calls to individuals requesting or referred for assistance.

Conduct intake interviews to collect demographic and service-related information.

Accurately enter and document client data in Salesforce or other case management systems.

Provide referrals and resource connections to community programs and services.

Meet or exceed daily and weekly call and quality metrics .

Follow approved scripts, program guidelines, and compliance standards.

Maintain the highest level of confidentiality and professionalism when handling sensitive information.

Participate in team meetings and trainings to ensure consistent quality and compliance.

Qualifications

High school diploma or equivalent required ; some college coursework or associate degree preferred.

1-2 years of prior experience in case management ,  call center, intake coordination, or customer service roles preferred.

Exceptional verbal communication and active listening skills.

Strong attention to detail and accuracy in data entry.

Ability to work independently and efficiently in a fast-paced, remote environment.

Comfortable using technology , including multi-line phone systems, video conferencing tools, and CRM databases (Salesforce experience strongly preferred).

Reliable internet connection and quiet, professional remote workspace.

Why Join Annie Malone

100% remote opportunity with meaningful community impact

Supportive and mission-driven team culture

Opportunities for growth within a historic and respected nonprofit organization

Comprehensive training and performance feedback