USIR POD, Designer

Experience Design has a high level of design experience responsible for programs of work or journeys guided and coached by senior design leaders. Has the ability to lead larger and more senior groups of designers and leads the hiring process for their organization. Highly experienced in UX processes and tools and have expertise in most UX competencies. Leads UX activities, receives mentorship from leaders across disciplines, and mentors Managing and Senior Designers. Leads or acts as a chapter lead for multiple cross-disciplinary teams and are skilled at presenting design ecosystems and advanced concepts to peers, leaders and stakeholders. -Identifies user needs, motivations, behaviors, and pain points in order to empathize with them--Distills insights into actionable goals that inform decisions, establish patterns, and drive business needs--Engages users to reveal paint points, gain insights, validate hypotheses, and optimize experiences to ensure they function as expected, are engaging, and meet business goals" -Facilitates workshops with stakeholders to empathize with the user, challenge assumptions, and explore alternate hypotheses that produce a variety of viable alternate solutions to the problem context for testing--Applies cognitive science, design, and usability principles to create experiences that are simple, memorable, discoverable, accessible, desirable, and usable--Sets vision and strategy toward innovation, differentiation, customer satisfaction, repeatability, and scalability" -Illustrates the end-to-end customer experience with our brand across channels and touchpoints to identify high-value cross-functional improvements--Utilizes personas, empathy maps, and service blueprints to highlight opportunities to create consistency, simplicity and quality--Reveals opportunities to improve and differentiate products and services that will in turn improve our long-term growth and profitability" -Analyze data to support usability utilizing tools such as customer interviews, card sorting, tree testing, heuristic analysis, and usability testing--Structure and present information that facilitate a user's ability to understand, navigate and complete tasks--Work closely with content strategists to organize, label, and prioritize content in an effective and sustainable way" -Produces elements that users see and interact with in a web application using HTML, CSS, JavaScript, and other application technologies and can version, test and debug--Understands technical feasibility, timeline and cost to deliver solutions that can be seamlessly implemented and integrated--Creates, utilizes, and evolves content management and design systems for consistency, efficiency, performance, modularity, and sustainability" -Applies aesthetic principles and utilizes design elements to help customers engage with a product in an effective and emotional way--Understands the genesis and significance of digital design patterns and trends regarding usability, accessibility, layout, imagery, and typography--Extends and contributes to existing designs and design systems of their peers with attention to hierarchy of components, grid systems, and responsive layouts" -Builds models including user flows, wireframes, and facades to facilitate testing, assist with development decisions, and mitigate risk--Utilizes industry standard tools such as Adobe XD and Creative Suite, Sketch, and InVision--Designs brand aligned micro-interactions, using motion and animation to communicate feedback, confirm response to user input, or create signature moments"