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Service Booking Agent

Service Booking Agent

Premier Truck GroupSpringfield, MO, US
24 days ago
Job type
  • Full-time
Job description

Service Booking Agent

Springfield, MO

East Region Service / On-site

Winners Work Here!

Premier Truck Group is dedicated to ONE Network Executing, our mission which focuses on delivering the best employee experience, operational excellence, and exceptional customer service. At PTG, our top priority is to be your employer of choice and to provide a top-tier employee experience, regardless of the location where you work.

Premier Truck Group is headquartered in Dallas, Texas, with nearly 50 locations throughout the US and Canada, making it the largest Freightliner dealer group in North America. We offer a premium selection of new Freightliner and Western Star commercial vehicles, a large selection of previously owned commercial trucks, and a full suite of parts, maintenance, and repair services. When you build your career here, you make a commitment to being the very best in the business. We are the pre-eminent group of Freightliner truck dealerships in the nation with serious plans for the future and we want you to be a part of it.

Why Join Our Winning Team?

When you join our team, you're rewarded with the opportunity to work for an organization that provides opportunities for career growth and advancement, tailored to individual performance, experience and interests, along with a fully comprehensive benefits package including :

  • Employee Discounts
  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • Employee Assistant Programs
  • Paid Holidays and Paid Time Off
  • 401k Plan with Employer Match
  • Training
  • Work-Life Balance

Here are some quick insights into this opportunity. We would love to discuss it with you in more detail!

Service Booking Agent Responsibilities :

  • Close repair orders when repairs are complete
  • Resolve and process all claims corrections and charge-backs daily
  • Assist Customer Service Representatives with closing open repair orders
  • Assist Customer Service Representatives and Service Technicians with questions
  • Assist management with special projects, audits, reports, etc., as requested
  • Maintain positive communications / relationships with service and all departments.
  • Perform all other duties as assigned

    • Service Booking Agent Requirements :

  • Knowledge of trucking equipment installation and repairs
  • Excellent verbal and written communication skills
  • Demonstrated customer service skills
  • Ability to read and comprehend written instructions and information
  • Knowledge of automotive parts
  • Two years of experience in an office position
  • Ability to deal effectively, listen and communicate with all customers and co-workers
  • Ability to operate all necessary office equipment

    • Required Education : High school diploma or the equivalent and two year related experience or equivalent combination of education and experience.

    Preferred Education : 2-4 year's related experience and / or training; or equivalent combination of education and experience.

    Ready to Join?

    Apply now to learn more about what Premier Truck Group has to offer! Premier Truck Group is an equal opportunity employer.

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    Service Agent • Springfield, MO, US