Lead Medical Assistant - Neurology - Full-Time

Job Description

Job Description

Salary :

Revere Health is looking for a dedicated and experience Lead Medical Assistant (MA) for our Neurology practice, to guide our clinical and business support teams. In this vital role, you will be responsible for the daily supervision of our support staff, ensuring a smooth and efficient clinical operation that upholds the highest standards of patient care. If you are a skilled MA with a background in neurology and a talent for leadership, we invite you to apply.

Job Summary

The Lead Medical Assistant oversees the daily workflow of the medical support staff while also providing direct patient care. This position is responsible for training, mentoring, and monitoring the performance of MAs and other support staff to ensure a seamless patient experience and efficient clinic operations. The Lead MA serves as a critical liaison between physicians, staff, and patients, promoting a professional and collaborative atmosphere.

Key Responsibilities

Leadership & Administrative Duties

• Supervisor and coordinate the daily activities of the clinical and business support staff, including Medical Assistants and Patient Service Representatives.
• Develop and conduct training and onboarding for new staff, ensuring proficiency in clinical procedures, EMR documentation, and office protocols.
• Create and manage staff schedules to ensure adequate coverage and optimize patient flow.
• Monitor staff performance, deliver constructive feedback, and contribute to annual performance reviews.
• Serve as the first point of contact for resolving staff related issues and addressing patient concerns.
• Manage inventory of clinical supplies and medications, ensuring all exam rooms are well-stocked and equipment is properly maintained.
• Assist the Practice Manager in quality improvement projects and ensure adherence to healthcare regulations like HIPAA and OSHA.
• Research and obtain any required prior authorizations for office needs that fall outside of central services.
• Maintain the quality standards of the practice and ensure that staff meets clinical and clerical expectations.

Clinical Duties

Qualifications

Required

Preferred

Work Environment

This position is based in a professional medical office. The role involves regular periods of standing, walking, and bending. The ideal candidate will thrive in a busy clinical setting while consistently maintaining a calm, professional, and patient-focused demeanor.