Program Manager

ADG's Program And Process Manager (Customer PSG)

ADG's Program & Process Manager (Customer PSG) will play a key role in driving process optimization and documentation across our organization to enhance efficiency, visibility, and compliance! In this role, you will collaborate with various teams across the organization to gather information, analyze workflows, and create comprehensive process documentation. The role requires an individual with experience in program management and process improvements across a broad range of business processes to add new value to the BU execution, primarily within and across our CCS functions with strong interlocks to NI's business management and account management teams!

Key Responsibilities

• Process Analysis : Conduct thorough analysis of existing processes across departments or functions to identify inefficiencies, redundancies, and areas of improvement.
• Documentation Creation : Develop clear, concise, and comprehensive process documentation including SOPs, process maps, flow charts, and other instructional materials
• Collaboration : Collaborate with cross-functional teams, subject matter experts, and customers to gather information, validate processes, and ensure accuracy of documentation. This may involve workshop facilitation and meetings
• Standardization : Standardize documentation formats and templates to maintain consistency and facilitate ease of understanding for end users / team members
• Training and Support : Provide training and support to team members on newly documented processes, ensuring understanding and adherence to established procedures
• Compliance : Ensure that documented processes align with regulatory requirements (AS-9100), industry standards (ISO 9001), and organizational policies
• Performance Monitoring : Monitoring KPIs to track effectiveness of process improvement efforts including making adjustments as needed

Qualifications

5 years of related experience

Overall, the role of the Program & Process Manager is critical in driving operational excellence and fostering a culture of continuous improvement within the ADG organization. It requires strong analytical, communication, and leadership skills, as well as the ability to operate with ambiguity.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.