Managed Services Engineer II

Do you enjoy tackling technical challenges and helping others solve problems? Interested in a workplace that values your expertise and gives you room to grow? Are you looking for a hybrid role that combines hands-on IT work, teamwork, and customer interaction?

TSAChoice is hiring for a full-time Managed Services Engineer II to join our IT Managed Services team!

At TSAChoice, we take pride in recognizing and developing our employees’ skills, promoting from within, and investing in your long-term success. As an ESOP (Employee Stock Ownership Plan) company, our employees are invested in the company, meaning that when you succeed, you're working towards both the company's future and your own.

In addition to a collaborative work environment, we offer a comprehensive benefits package, including :

Hybrid work flexibility (3 days remote, 2 days in-office or on-site)

Medical, dental, and vision insurance

Company-paid life insurance

401(k) with company match

Professional development and certification opportunities

POSITION SUMMARY

The Managed Services Engineer II for IT is a key part of the IT service organization, responsible for providing technical expertise and exceptional customer service for TSAChoice’s managed service clients. With a focus on Tier 2 technical issues and a good understanding of the technical environment across our clients, the engineer will also assist with Tier I and customer projects as needed. This is a Hybrid position with 3 days remote and 2 in-office or at a client’s site.

ESSENTIAL FUNCTIONS

The Managed Service Engineer II :

• Provides exceptional customer service and maintains a calm and professional tone in all customer communications.
• Be available in telephone queue to answer customer calls and assist with IT needs or direct customer to appropriate resources within TSAChoice.
• Serve as Tier 2 escalation within Service Group, has extensive customer and technical knowledge and enabling them to perform an assist on most tasks within the service group.
• Participates in on-call rotation.
• Provides end user support for projects as assigned by service management in alignment with engineering needs.
• Participates in back-end execution of managed services projects at the direction of service management.
• Provides end user support for projects as assigned by service management in alignment with engineering needs.

OTHER FUNCTIONS

The Managed Service Engineer II may also :