Engagement Manager

Engagement Manager (Marketing AI / CDP)

Uniphore is one of the largest B2B AI-native companiesdecades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation, and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data : all in the service of creating the most human processes and experiences for customers and employees.

We are looking for a highly organized and client-focused Engagement Manager to lead implementation projects of our Customer Data Platform (CDP) and AI suite of products for our enterprise customers, Fortune 1000 companies with nationwide and global operations. This role is crucial to ensuring a smooth, on-time, and value-driven implementation experience.

In this role, you will work cross-functionally with clients and internal teamsboth technical and business SMEsto understand marketing use cases, capture requirements, and integration needs.

Key Responsibilities :

• Lead and manage end-to-end software implementation projects, including planning, execution, delivery, and post-go-live transition.
• Define and manage project scope, timelines, dependencies, resources, and budgets.
• Identify risks, manage issues proactively, and ensure client expectations are met or exceeded.
• Manage several small projects simultaneously, or drive a single marquee project.
• Support Program Manager in preparing and conducting Steering Committee meetings with client's senior leadership.
• Serve as the primary implementation point of contact for clients, building trusted relationships with both technical and business stakeholders.
• Translate marketing and business use cases into technical implementation plans.
• Drive discovery sessions to identify data sources, requirements, and desired marketing outcomes.
• Work with clients to define technical and business KPIs, prioritize roadmap use cases.
• Serve as liaison between the client and Solutions Engineers, Product Managers, and Data Engineers.
• Guide clients through the onboarding, training, and enablement process.
• Maintain accurate and thorough documentation for each client implementation.
• Assist with client training and best practices to ensure strong adoption.
• Post-implementation, track and report on key implementation KPIs.
• Provide feedback to product and engineering teams to improve platform usability and deployment efficiency.

Qualifications :

Hiring Range : $96,600 - $132,850 - for Primary Location of USA - NY - Remote. The specific rate will depend on the successful candidate's qualifications and prior experience.

In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.

Location preference : USA - CA - Palo Alto, USA - NY - Remote.

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.