Reservations & Communications Assistant Manager

Reservations & Communications Assistant Manager

Four Seasons Resort Palm Beach is seeking a Reservations & Communications (ResComm) Assistant Manager to join our talented Sales & Marketing team! Don't miss this unique opportunity to be part of our award-winning team, while beginning your career with the world's leading luxury hotel company!

Four Seasons Resort Palm Beach is part of a shared services collection with shared ownership that encompasses Four Seasons Hotel and Residences at The Surf Club and Four Seasons Hotel and Residences Fort Lauderdale. The ability to embrace, collaborate, and support the "Shared-Services Model" while aligning efficiencies within the hotel cluster is crucial. The ideal candidate is a self-motivated, driven individual who possesses strong communication skills, revenue, and reservations experience, along with the ability to manage and motivate a ResComm team.

This role is based at Four Seasons Resort Palm Beach (PBF) your home hotel and reports to the Senior Director of Reservations. The ability to travel and work on-site at any of the South Florida properties as required with notice is essential.

The position is responsible for generating rooms reservations, restaurant reservations, spa reservations and other revenue generating activities by coaching and counseling an experienced team of Guest Experience Sales Specialists to increase conversation rates and close new business while delivering a superior guest experience. Responsibilities will include talent leadership and development, focusing on quality assurance, call and email conversion, maintaining global standards and working closely with the Sales and Marketing Team and Worldwide Reservations Office.

What you bring :

• College degree or equivalent
• Up to three years' experience in reservations, revenue, front office, or concierge leadership capacity as well as experience in leading a team with Four Seasons or another related organization
• Strong communication and interpersonal skills that are friendly and helpful in disposition
• Reading, writing and oral proficiency in the English language
• Knowledge of and ability to operate computer equipment and required systems
• Basic knowledge of hotel operations and reservation sales process
• Ability to remain calm during challenging situations
• Strong problem-solving skills, ability to handle difficult situations and guests
• Ability to multi-task in a high volume and demanding environment
• Ability to create a motivating work environment

What we offer :

Competitive Salary & Wages

Complimentary Health Insurance Benefits

401(k) Retirement Plan

Excellent Training and Development opportunities

Complimentary Accommodation at other Four Seasons Hotels and Resorts

Complimentary Dry Cleaning for Employee Uniforms

Complimentary Employee Meals and so much more!

Schedule & Hours :

This is a full time position. Must be flexible and able to work weekdays, weekends, holidays, evening / overnight shifts.

Work Authorization :

US work authorization is required unless the candidate is currently in a managerial position at a Four Seasons location. Current Four Seasons managers may qualify for L-1 visa sponsorship.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.