Credit Management Associate Supervisor II (Collateral Center of Excellence)

Credit Management Associate Supervisor II

The Collateral Center of Excellence (CCoE), is a centralized commercial operations group of specially trained commercial collateral experts that will manage, maintain, and monitor all collateral data needs for the commercial bank, throughout the loan lifecycle. This group will ultimately provide oversight for the Bank's collateral needs, and will ensure data quality, completeness, and accuracy. Responsibilities include managing collateral and the associated data through the life cycle of the loans, collateral data quality, working with other areas to capture, ensure quality control and maintenance of collateral filings across the loan lifecycle; and supporting required collateral inputs to various stakeholder reporting.

The Credit Management Associate Supervisor II is responsible for supervising a team of Credit Management Associates, performing underwriting support and portfolio administration functions in accordance with Bank policies and procedures, and regulatory requirements. The Credit Management Associate Supervisor II ensures consistent training, advice and guidance to staff members on practices and procedures, participates in development and management of unit budget, and identifies weaknesses and coordinates training for commercial personnel as needed. The Credit Management Associate Supervisor II leads projects with other departments to introduce new procedures, improve processes and foster superior Customer service for commercial loan Customers. This role ensures that processes are conducted efficiently and timely and according to established policies and procedures and legal and regulatory guidelines along with service level agreements. The Credit Management Associate Supervisor II is primarily responsible for the supervision of day-to-day activities daily operations of workflow, staff support, training & mentoring, performance appraisals, and daily problem resolution.

Depth & Scope :

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any / all disciplinary actions, as required
• Supervises and trains a team of Employees who provide ongoing support to an assigned commercial customer account portfolio within credit management
• Supervisor role requires nCino processes and administration of complex loan structures as needed, no more than 25%
• Manages an assigned account portfolio for new and existing commercial customers to provide consistent professional service and support throughout the total lifecycle of each account
• Works independently in resolving more complex issues relating to origination process through booking
• Assists with the uploading of due diligence received during underwriting, to the image repository system, in preparation of Loan Specialist assignment
• Assists in preparing and implementing training material on an ongoing basis for Credit Management Associates
• Prepares in-depth reports when required
• Leads projects to develop, implements, maintains and improves procedures in commercial banking
• Responsible for integrating documentation, processes and lending procedures when new banks are acquired
• Serves as subject matter expert for the department
• Ensures staff development and team preparedness
• May begin to serve as mentor for supervisors
• Responsible for optimizing technology utilization within the Credit Management Associate function
• Provides strategic guidance on executing plans for department
• Demonstrates functional and technical expertise required to perform core aspects of the job (includes systems, regulations, laws and accepted industry practices)
• May assist manager with the management of department budget needs, including expense & capital projects
• Establishes goals and objectives for staff and plays a key role in shaping and influencing initiatives to meet and exceed requirements
• Exercises authority of the operations division concerning personnel actions including staffing, performance appraisals, promotions, salary recommendations and terminations
• Responsible for staff development and ensuring team preparedness; encourages, engages and provides feedback in a timely manner
• Ensures effective communications and information sharing with Team, internal Customers, contacts and vendors as needed; may seek ways to improve effectiveness of communications and implements changes as necessary; Coordinates support from various internal departments as necessary
• Assists with onboarding new hires and transfers within credit management
• May assist in preparing the more complex financial analysis of loans / industries / Customers, maintaining credit file, financial statement and assist with analysis memos
• Continually provides support to Manager and Credit Management on strategic initiatives within commercial banking and implementation as required
• Responsible for all new hires onboarding to the Team (i.e. ordering any and all equipment, any necessary badges and parking permits, scheduling needed programs / training, etc.)

Education & Experience :

Preferred Qualifications :

Physical Requirements :

Never : 0%; Occasional : 1-33%; Frequent : 34-66%; Continuous : 67-100%

Domestic Travel Occasional

International Travel Never

Performing sedentary work Continuous

Performing multiple tasks Continuous

Operating standard office equipment - Continuous

Responding quickly to sounds Occasional

Sitting Continuous

Standing Occasional

Walking Occasional

Moving safely in confined spaces Occasional

Lifting / Carrying (under 25 lbs.) Occasional

Lifting / Carrying (over 25 lbs.) Never

Squatting Occasional

Bending Occasional

Kneeling Never

Crawling Never

Climbing Never

Reaching overhead Never

Reaching forward Occasional

Pushing Never

Pulling Never

Twisting Never

Concentrating for long periods of time Continuous

Applying common sense to deal with problems involving standardized situations Continuous

Reading, writing and comprehending instructions Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are :

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches / stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing and so will you.

Our Total Rewards Package :

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation / incentive awards (e.g., eligibility for cash and / or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid