VP, Application Support Specialist

We are seeking an experienced and strategic VP, Application Support Specialist to lead the oversight, management, and optimization of the bank's core banking system (FISERV) and other critical operational applications. This leadership role is pivotal in ensuring the stability, efficiency, and security of our banking platforms, with a strong emphasis on delivering exceptional service to our high-net-worth client base.

The ideal candidate brings deep technical expertise, operational understanding of community banking, and a commitment to customer-focused innovation.

• Lead the support, maintenance, and enhancement of the FISERV core banking platform, ensuring high availability, performance, and compliance.
• Serve as the primary liaison between internal business units and technology teams for application-related needs.
• Coordinate and oversee application updates, patch management, release cycles, and vendor relationships.
• Develop and enforce application support standards, incident management procedures, and documentation best practices.
• Partner with operations, compliance, and risk teams to ensure systems meet regulatory and audit requirements.
• Identify opportunities for automation and system improvement to enhance efficiency and client service.
• Provide leadership in business continuity planning, disaster recovery, and system change management.
• Oversee vendor performance (primarily FISERV) and service level agreements (SLAs).
• Champion a culture of continuous improvement, accountability, and cross-functional collaboration.

Requirements

Benefits