Talent.com
Community Guide
Community GuideReema Health • Columbia, SC, US
Community Guide

Community Guide

Reema Health • Columbia, SC, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Community Guide

Location : Columbia, South Carolina

FLSA Status : Exempt

Job Status : Full Time

Work Model : Hybrid

Work Schedule : Monday- Friday with occasional evenings and / or weekends

Vehicle Required : Yes

Amount of Travel Required : 25-50% within a 25mi community service area

Reports To : Care Team Manager

At Reema Health, we believe that a personalized, community-based approach to care makes it easier for anyone to access the things they need to make their lives better. We know that life's challenges often exist because the systems built to help are a burden to navigate. We believe building a relationship with a real person — someone who listens, meets members where they are, and understands the community's resources — can ease those burdens. Our mission-driven and member-focused company is seeking an experienced and self-motivated Community Guide who has worked with individuals living with health challenges and social issues, and understands the unique needs of this community.

This energetic and adaptable Community Guide is an integral part of Reema, a start-up working to transform how health care and social care work together. The Community Guide works to build genuine, positive relationships with members in an effort to improve member's health and wellbeing. Their work is completed daily through an integrated technology platform to call and text members, schedule community visits, as well as document all interactions. The Guide will be responsible for the full lifecycle of their caseload, including initial outreach to engage members in services, ongoing work with members to achieve their wellbeing goals through connection to health care and community resources, and graduation from the program. A primary strength of the Guide should be excellent verbal and written communication, building strong meaningful relationships, problem solving, and a comfortability in navigating the ambiguous nature of a constantly growing and evolving startup.

This position requires significant time in the field, directly interacting with members. This role is most suitable for someone who is confident in interacting directly with many people, many of whom have experienced trauma and face barriers because of their mental, physical and chemical health.

Outreach and engagement into care :

  • Engage and work alongside clients from diverse ethnic backgrounds, focusing on those with : complex social needs and chronic health conditions.
  • Reach out to members and share about Reema Health to enroll them in our care model.

Provide high quality and meaningful support to members to achieve improved health and wellbeing outcomes :

  • Assess member needs and support systems, including social determinants of health, to help create a member-centered care plan.
  • Establish trusting relationships with members, reliably provide meaningful and quality support, and follow-through in a timely and appropriate manner to achieve their wellbeing goals.
  • Coordinate referrals and support appointment scheduling and attendance with behavioral health, primary care, and other provide types for members.
  • Handle a caseload of 60 - 100 members and provide coverage for other Community Guides during periods of absence or increased workload.
  • Understand overall goals for the month. Independently organize and prioritize workload with effective time and task management skills to achieve monthly goals and outcomes.
  • Actively listen, empathize, and appreciate the vulnerability of members willing to share their challenges. Community Guides will maintain professional boundaries and confidentiality, seeking consultation and support with complex member situations from the multidisciplinary team.
  • Visit members in person as appropriate. This may be in the member's home, community, the hospital or other treatment setting to build trust, maintain connection and meet member's needs.
  • Utilize text, phone, email and face-to-face interactions appropriately to match your communication approach with each members' preference and situation.
  • Effectively identify and connect members to community and health resources to support member needs. This may include transporting members and accompanying them to access other services. Establish relationships with resources to support Reema's members as needed.
  • Prepare members for services ending by keeping self-sufficiency and independence top of mind.
  • Complete accurate and thorough documentation and record keeping in a timely manner :

  • Utilize the Reema App to thoroughly document all work with members in a timely fashion, including keeping a care plan updated.
  • Understand and comply with confidentiality of protected health information and HIPAA.
  • Support member records to be thorough and accurate in Reema's technology.
  • Provide positive representation of Reema :

  • Work independently and collaboratively in a fast-paced startup environment. See frequent change as an opportunity rather than a barrier.
  • Serve diverse members in your community with dignity and respect, as well as build relationships with community resources and customers.
  • Partner with Reemates across the team and the company to offer your perspective and learn from others.
  • Job responsibilities to grow and change as business necessitates.

    Education, Experience and Skills :

  • Bachelor's degree in Social Work, Human Services, Psychology, Health Sciences or other related fields. Years of related experience and subsequent expertise can be substituted for years of completed education towards a bachelor's degree
  • Three or more years of direct experience with population or community to be served and knowledge of community
  • Driven to work with individuals who have complex health needs and believe that recovery is possible
  • Demonstrated experience with crisis planning, case management, boundaries and personal safety in community work
  • Proficiencies in critical thinking, time management, strategizing, and multitasking
  • Strong propensity towards building and maintaining relationships through initiating conversations and creating connections
  • Ability to develop, adapt, and execute outreach and care plans
  • Demonstrated proficiency working with technology, including basic knowledge of all related computer and software applications such as Microsoft Word, Outlook and Excel, and Video Conferencing required; G-Suite preferred
  • Qualifications & Position Requirements :

  • 18 years of age or older
  • Qualified applicants must have flexible and reliable access to transportation, a valid Driver's License, Vehicle Insurance, and a satisfactory driving record
  • Offers are contingent upon passing a pre-employment drug screening and background check
  • Comply with federal, state and local regulations regarding patient confidentiality HIPAA
  • Use technology-based tools and systems daily
  • Lift and carry up to 25 pounds occasionally.
  • Benefits :

  • Competitive Salary Package
  • Medical, Dental, and Vision Insurance
  • HSA and FSA Options
  • 401(k) Retirement Savings with Company Match
  • Employee Assistance Program
  • Flexible Schedules and Remote Work
  • Technology Stipend
  • Mileage Reimbursement
  • Accrued Paid Time Off
  • Paid Family and Medical Leave
  • As an equal opportunity employer, Reema Health is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state and local laws.

    Reema Health has reviewed this job description to ensure that essential functions and basic responsibilities have been included. It is intended to provide guidelines for job expectations and assess the prospective employee and / or current employees ability to perform the position described. It is not intended to be interpreted as an exhaustive list of all functions, responsibilities, skills, and abilities for this role. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

    Create a job alert for this search

    Guide Guide • Columbia, SC, US

    Related jobs
    Travel Rehabilitation Speech Therapist

    Travel Rehabilitation Speech Therapist

    Coast Medical Service • Camden, SC, US
    Full-time
    Coast Medical Service is seeking a travel Speech Language Pathologist for a travel job in Camden, South Carolina.Job Description & Requirements. Coast Medical Service is a nationwide travel nurs...Show more
    Last updated: 30+ days ago • Promoted
    Travel Speech Language Pathologist

    Travel Speech Language Pathologist

    Go Healthcare • Camden, SC, US
    Full-time
    Go Healthcare is seeking a travel Speech Language Pathologist for a travel job in Camden, South Carolina.Job Description & Requirements. Pay package is based on 8 hour shifts and 32 hours per we...Show more
    Last updated: 30+ days ago • Promoted
    Marriage and Family Therapist (LMFT) •New office opens in December! •

    Marriage and Family Therapist (LMFT) •New office opens in December! •

    LifeStance Health • Pelion, SC, US
    Full-time
    At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives...Show more
    Last updated: 2 days ago • Promoted
    Licensed Clinical Therapist (LISW-CP / LPC / LMFT) •New office opens in December! •

    Licensed Clinical Therapist (LISW-CP / LPC / LMFT) •New office opens in December! •

    LifeStance Health • Jenkinsville, SC, US
    Full-time
    At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives...Show more
    Last updated: 30+ days ago • Promoted
    Community Manager

    Community Manager

    Addison Group • Columbia, SC, US
    Full-time
    Job Posting : Community Manager.Overview : As the heart of our residential complex, you'll wear many hats! You'll be a financial strategist, ensuring budgets are met and leasing goals are surpassed.Y...Show more
    Last updated: 30+ days ago • Promoted
    Asset Living is hiring : Assistant Community Manager in Columbia

    Asset Living is hiring : Assistant Community Manager in Columbia

    Mediabistro • Columbia, SC, United States
    Full-time
    Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide.Founded in 1986, it has decades of experience delivering exceptional value to partner...Show more
    Last updated: 15 days ago
    Travel Rehabilitation Speech Therapist

    Travel Rehabilitation Speech Therapist

    Ardor Health Solutions • Camden, SC, US
    Full-time
    Ardor Health Solutions is seeking a travel Speech Language Pathologist for a travel job in Camden, South Carolina.Job Description & Requirements. Ardor Health Solutions is looking for a Speech L...Show more
    Last updated: 30+ days ago • Promoted
    Head of Government & Community Affairs, Carolinas

    Head of Government & Community Affairs, Carolinas

    The Nuclear Company • Columbia, SC, US
    Full-time
    The Nuclear Company is the fastest growing startup in the nuclear and energy space creating a never before seen fleet-scale approach to building nuclear reactors. Through its design-once, build-many...Show more
    Last updated: 8 days ago • Promoted
    Travel Speech-Language Pathologist (LTC / SNF)

    Travel Speech-Language Pathologist (LTC / SNF)

    Core Medical Group • Camden, SC, US
    Permanent +1
    Core Medical Group is seeking a travel Skilled Nursing Facility (SNF) Speech Language Pathologist for a travel job in Camden, South Carolina. Job Description & Requirements.Client in SC seeking ...Show more
    Last updated: 30+ days ago • Promoted
    Travel Speech Language Pathologist

    Travel Speech Language Pathologist

    Medical Solutions Allied • Camden, SC, US
    Full-time
    Medical Solutions Allied is seeking a travel Speech Language Pathologist for a travel job in Camden, South Carolina.Job Description & Requirements. We’re seeking talented healthcare profes...Show more
    Last updated: 30+ days ago • Promoted
    Travel Speech Language Pathologist

    Travel Speech Language Pathologist

    Synergy Medical Staffing • Camden, SC, US
    Permanent
    Synergy Medical Staffing is seeking a travel Speech Language Pathologist for a travel job in Camden, South Carolina.Job Description & Requirements. Location : Camden, South Carolina.Shift : 5x8 Da...Show more
    Last updated: 3 days ago • Promoted
    Assistant Community Manager Redpoint Columbia, Columbia, South Carolina, United States

    Assistant Community Manager Redpoint Columbia, Columbia, South Carolina, United States

    The Scion Group • Columbia, SC, US
    Full-time
    Scion is paving a path in student living and the Assistant General Manager is an instrumental team member in the execution of our vision. This position will assist the General Manager with the super...Show more
    Last updated: 30+ days ago • Promoted
    Assistant Community Manager

    Assistant Community Manager

    Asset Living • Columbia, SC, US
    Full-time +1
    Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide.Founded in 1986, Asset Living has decades of experience delivering exceptional value ...Show more
    Last updated: 30+ days ago
    Community Manager

    Community Manager

    Asset Living • Columbia, SC, US
    Full-time +1
    Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide.Founded in 1986, Asset Living has decades of experience delivering exceptional value ...Show more
    Last updated: 30+ days ago
    Travel SNF Speech Language Pathologist

    Travel SNF Speech Language Pathologist

    AHS Staffing • Camden, SC, US
    Full-time
    AHS Staffing is seeking a travel Speech Language Pathologist for a travel job in Camden, South Carolina.Job Description & Requirements. AHS Staffing is looking for a SNF Speech Language Patholog...Show more
    Last updated: 30+ days ago • Promoted
    Travel Nurse RN - ED - Emergency Department

    Travel Nurse RN - ED - Emergency Department

    Nationwide Therapy Group • Winnsboro, SC, US
    Full-time
    Nationwide Therapy Group is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Winnsboro, South Carolina. Job Description & Requirements.NTG is committed to matching...Show more
    Last updated: 20 days ago • Promoted
    Community Association Manager- Portfolio

    Community Association Manager- Portfolio

    CAMS • Columbia, SC, US
    Full-time
    Are you looking to join a company that values a supportive culture, inclusion, growth, and the ability to work in and out of the office on a flexible basis? CAMS (Community Association Management S...Show more
    Last updated: 30+ days ago • Promoted
    Travel Speech Language Pathologist

    Travel Speech Language Pathologist

    Skyline Med Staff Allied • Camden, SC, US
    Full-time
    Skyline Med Staff Allied is seeking a travel Speech Language Pathologist for a travel job in Camden, South Carolina.Job Description & Requirements. Join the Top- Rated Travel Healthcare Team!.Sk...Show more
    Last updated: 10 days ago • Promoted