Bowl Barista - (Austin, TX)

INTRODUCTION : Fresh Start :

Welcome to your new role as a Bowl Barista! As a Bowl Barista, you play a critical role in ensuring smooth daily operation by focusing on achieving customer satisfaction and being a strong team player. This guide provides a comprehensive understanding of your responsibilities, expectations, and growth opportunities to set you up for success.

About the Company :

In 2015, Charles Lee, a devoted açaí enthusiast and San Francisco native, discovered the gem called Cafe de Casa, quickly falling in love with its Brazilian delights, particularly the açaí. Building a genuine friendship with owners Thaís and Amanda, Charles, along with his longtime friend Hessam, envisioned a restaurant concept focused on highlighting the purest açaí and other superfoods, giving birth to Palmetto Superfoods. Established in the Inner Richmond of San Francisco in 2019, our journey has expanded with multiple locations across the entire Bay Area. As we continue to grow our offerings and menu items, we’re excited to bring our tasty and healthy treats to neighborhoods across the Bay Area, the United States, and the world in the coming years!

At Palmetto Superfoods, we believe that each team member plays an integral role in achieving our vision. Together, we will continue to grow, innovate, and provide exceptional service that transforms the way people think about food.

Our Mission :

To fuel a better you, one blend at a time.

Our Vision :

To create a world where açaí and nutritious superfoods are sustainably sourced & delivered to people and communities everywhere, while positively enriching their lifestyle and wellbeing.

Core Values :

At Palmetto Superfoods, our core values are the guiding principles that shape everything we do, from the products we serve to the way we interact with our customers and employees. We firmly believe these values set the foundation for fostering a positive and impactful environment for all.

• Passion : Passionate pursuit of progress and growth.
• Adaptability : Embrace change, learn quickly, and pivot strategies when necessary, allowing us to thrive and seize opportunities.
• Loyalty : Prioritize unwavering commitment and dedication to our customers, fostering a strong foundation of mutual respect.
• Meticulous : Strive for excellence through meticulous execution, consistently delivering high-quality results.
• Enthusiasm : Approaching challenges with positive energy, a willingness to learn, and a contagious excitement that fuels innovation and inspires others.
• Teamwork : Collaboration is the key to creating exceptional experiences for our customers and supporting one another.

If you have any questions about this content, please feel free to reach out to hr@mypalmetto.co

Trust : Building strong, authentic relationships founded on mutual trust, where open  Communication, reliability, and integrity are the cornerstones of every interaction.

Organization : By fostering a culture of structured thinking and proactive organization, we strive to deliver consistent quality and timely results.

Connection and Clarity :

We always recommend beginning with connecting with your lead to discuss how to achieve excellence in your role. Review this guide to provide structure to your plan towards performance milestones. Continue having open conversations with your lead to ensure you both are aligned in your goals and how your goals support your team.

Self-reflect on…

If you have any questions about this content, please feel free to reach out to hr@mypalmetto.co

SETTING THE TONE :

Experience and Expectations :

As a Palmetto Superfoods team member, your responsibilities go far beyond taking orders – you are a professional salesperson! Our customers do not come in to simply browse, they come to consume our skillfully-crafted products and top-tier services.

To meet the high standards of our quality service, you must :

Guide the customer experience, the Palmetto Superfoods way :

Be instrumental to a thriving, high-spirited team :

Everyday Contributions :

Start of shift :

End of shift :

What was your biggest contribution to today’s shift?

If you have any questions about this content, please feel free to reach out to hr@mypalmetto.co

BARISTA RESPONSIBILITIES IN STORE OPERATION :

Showing Dedication to You and Your Team :

If you have any questions about this content, please feel free to reach out to hr@mypalmetto.co

KEY OPERATIONAL MODEL :

Complaint Handling Model (BLEND) :

B – Be Present

L – Listen & Learn

E – Evaluate & Explain

N – Navigate to a Solution

D – Deliver & Delight

Follow up, show appreciation, and use feedback to improve future experiences.

NOURISHING THE GROWTH :

Bowl Barista Development Stages :

Focus Area #1 : Top-Notch Service (Entry-Level)

Focus Area #2 : Meticulous Development (Intermediate)

Focus Area #3 : Achieving Excellence (Proficient)

Feeding Your Hunger for More Opportunities :

Many of our leaders began their careers in roles like yours. Their dedication, adaptability, and commitment to excellence allowed them to grow and achieve their goals. You can be one of them — To fuel a better you!

Preparing for Performance Reviews :

Performance reviews are designed to recognize your accomplishments, identify improvement areas, and unlock your full potential.

90-Day Performance Reviews : Formal evaluations are completed on a 90-day basis to assess your performance and growth as a flourishing Barista.

Preparation : Thoroughly track your performance and achievements to discuss in detail with your lead during the review period.

How to Fuel a Better YOU :

Setting the Right Goals :

What is one skill or area I want to improve?

Example : My ability to handle customer complaints with confidence.

How will I measure my progress? :

Example : Successfully resolve 3 customer concerns next week using the BLEND Model.

What specific actions will I take? :

Example : Observe how experienced team members handle complaints, practice responses, and seek feedback.

Why is this important to my growth? :

Example : Better complaint handling will help me become more confident and improve customer satisfaction.

By when do I aim to achieve this? :

Example : Within the next two weeks.

Action Plan :

If you have any questions about this content, please feel free to reach out to hr@mypalmetto.co

HELPFUL RESOURCES :

Palmetto Superfoods Policies and Procedures :

Baristas are encouraged to refer to the Employee Handbook for comprehensive details on :

Employee policies, including but not limited to :

If you have any questions about this content, please feel free to reach out to hr@mypalmetto.co

About Palmetto Superfoods :

A "build your own" vegan friendly, dairy-free, and healthy açaí bowl concept. We are not a traditional restaurant– we like to think of Palmetto Superfoods as a product / service, delivering it to the end consumer in different formats physically AND digitally. We believe in building a Omni-channel like brand where we have physical locations, online local delivery, e-commerce, CPG wholesale, and International licensing while building out international supply chain and production facilities to support all avenues of our business. We believe this will be crucial in building a prominent food & beverage brand in regards to the future of the food industry. We are growing fast and we are looking for hard working individuals to grow with us as we open more locations and start our online operations as well.

𝗢𝘂𝗿 𝗠𝗶𝘀𝘀𝗶𝗼𝗻

To fuel a better you, one blend at a time.

𝗢𝘂𝗿 𝗩𝗶𝘀𝗶𝗼𝗻

To create a world where açaí and nutritious superfoods are sustainably sourced & delivered to people and communities everywhere, while positively enriching their lifestyle and wellbeing.

𝗖𝗼𝗿𝗲 𝗩𝗮𝗹𝘂𝗲𝘀

At Palmetto Superfoods, our core values are the guiding principles that shape everything we do, from the products we serve to the way we interact with our customers and employees. We firmly believe these values set the foundation for fostering a positive and impactful environment for all.

𝗣𝗮𝘀𝘀𝗶𝗼𝗻 : Passionate pursuit of progress and growth

𝗔𝗱𝗮𝗽𝘁𝗮𝗯𝗶𝗹𝗶𝘁𝘆 : Embrace change, learn quickly, and pivot strategies when necessary, allowing us to thrive and seize opportunities

𝗟𝗼𝘆𝗮𝗹𝘁𝘆 : Prioritize unwavering commitment and dedication to our customers, fostering a strong foundation of mutual respect

𝗠𝗲𝘁𝗶𝗰𝘂𝗹𝗼𝘂𝘀 : Strive for excellence through meticulous execution, consistently delivering high-quality results

𝗘𝗻𝘁𝗵𝘂𝘀𝗶𝗮𝘀𝗺 : Approaching challenges with positive energy, a willingness to learn, and a contagious excitement that fuels innovation and inspires others

𝗧𝗲𝗮𝗺𝘄𝗼𝗿𝗸 : Collaboration is the key to creating exceptional experiences for our customers and supporting one another

𝗧𝗿𝘂𝘀𝘁 : Building strong, authentic relationships founded on mutual trust, where open communication, reliability, and integrity are the cornerstones of every interaction

𝗢𝗿𝗴𝗮𝗻𝗶𝘇𝗮𝘁𝗶𝗼𝗻 : By fostering a culture of structured thinking and proactive organization, we strive to deliver consistent quality and timely results

Learn more : palmettosuperfoods.com

𝘗𝘢𝘭𝘮𝘦𝘵𝘵𝘰 𝘚𝘶𝘱𝘦𝘳𝘧𝘰𝘰𝘥𝘴 𝘪𝘴 𝘢𝘯 𝘦𝘲𝘶𝘢𝘭 𝘰𝘱𝘱𝘰𝘳𝘵𝘶𝘯𝘪𝘵𝘺 𝘦𝘮𝘱𝘭𝘰𝘺𝘦𝘳 𝘵𝘩𝘢𝘵 𝘪𝘴 𝘤𝘰𝘮𝘮𝘪𝘵𝘵𝘦𝘥 𝘵𝘰 𝘥𝘪𝘷𝘦𝘳𝘴𝘪𝘵𝘺 𝘢𝘯𝘥 𝘪𝘯𝘤𝘭𝘶𝘴𝘪𝘰𝘯 𝘪𝘯 𝘵𝘩𝘦 𝘸𝘰𝘳𝘬𝘱𝘭𝘢𝘤𝘦. 𝘞𝘦 𝘱𝘳𝘰𝘩𝘪𝘣𝘪𝘵 𝘥𝘪𝘴𝘤𝘳𝘪𝘮𝘪𝘯𝘢𝘵𝘪𝘰𝘯 𝘢𝘯𝘥 𝘩𝘢𝘳𝘢𝘴𝘴𝘮𝘦𝘯𝘵 𝘰𝘧 𝘢𝘯𝘺 𝘬𝘪𝘯𝘥 𝘣𝘢𝘴𝘦𝘥 𝘰𝘯 𝘳𝘢𝘤𝘦, 𝘤𝘰𝘭𝘰𝘳, 𝘴𝘦𝘹, 𝘳𝘦𝘭𝘪𝘨𝘪𝘰𝘯, 𝘴𝘦𝘹𝘶𝘢𝘭 𝘰𝘳𝘪𝘦𝘯𝘵𝘢𝘵𝘪𝘰𝘯, 𝘯𝘢𝘵𝘪𝘰𝘯𝘢𝘭 𝘰𝘳𝘪𝘨𝘪𝘯, 𝘥𝘪𝘴𝘢𝘣𝘪𝘭𝘪𝘵𝘺, 𝘨𝘦𝘯𝘦𝘵𝘪𝘤 𝘪𝘯𝘧𝘰𝘳𝘮𝘢𝘵𝘪𝘰𝘯, 𝘱𝘳𝘦𝘨𝘯𝘢𝘯𝘤𝘺, 𝘰𝘳 𝘢𝘯𝘺 𝘰𝘵𝘩𝘦𝘳 𝘱𝘳𝘰𝘵𝘦𝘤𝘵𝘦𝘥 𝘤𝘩𝘢𝘳𝘢𝘤𝘵𝘦𝘳𝘪𝘴𝘵𝘪𝘤 𝘢𝘴 𝘰𝘶𝘵𝘭𝘪𝘯𝘦𝘥 𝘣𝘺 𝘧𝘦𝘥𝘦𝘳𝘢𝘭, 𝘴𝘵𝘢𝘵𝘦, 𝘰𝘳 𝘭𝘰𝘤𝘢𝘭 𝘭𝘢𝘸𝘴.