Office Assistant or Office Coordinator

Job Description

Job Description

Benefits :

• Competitive salary
• Paid time off
• Training & development

Office Assistant

Job Description

POSITION PURPOSE : The Office Assistant will be performing general administrative duties such as answering phone and helping caregivers with scheduling issues. She / he will also be instrumental in assisting the Client Care Coordinator processing ASAP authorizations and the Recruitment Coordinator vetting potential caregivers.

PRINCIPAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS :

The duties and responsibilities described below do not represent a comprehensive list for this position. Additional tasks may be assigned periodically as necessitated by business demands and technology.

Answer telephone calls using appropriate greetings to greet clients and the public

Help advertise and post jobs on Visiting Angels job boards and answer job inquiries

Assist in vetting caregiver candidates, including sourcing resumes, scheduling interviews, verifying work-history and references etc.

Help process ASAP authorizations by entering authorizations into ASAP spreadsheets, communicating with clients, caregivers and by helping review their files

Help caregivers with clients schedules by using the scheduling software

Demonstrate dependability and maintain regular and predictable attendance.

Maintain confidentiality of all information pertaining to employees, clients and clients family members.

Maintain positive relationship with clients and referral sources and participate in clients outreach campaigns if necessary

Perform other functions as deemed appropriate by the management team.

REQUIRED JOB KNOWLEDGE AND SKILLS :

High school diploma and two years of experience in an office setting, preferably in healthcare or homecare.

CNA or experienced HHA preferred but not required

Excellent written and verbal communication skills

Excellent organizational and time management skills

Proficiency with Microsoft Office (Word, Excel and Outlook) applications

Ability to remain flexible, resilient, calm and maintain a sense of humor in all situations.

Present a well-groomed image that reflects the professionalism of the business.

Ability to plan, organize, prioritize, delegate and accurately complete work activities within allotted deadlines while managing interruptions.

Familiarity with Scheduling software is not required but preferred

Work independently and proactively with minimal direction and / or supervision.

Ability to lawfully work in the U.S.

Experience working for a Home Care agency preferred but not required

PHYSICAL / ENVIRONMENTAL DEMANDS :

Combination of sitting, standing, bending, reaching, stretching, stooping, walking, climbing stairs, driving and moving intermittently during working hours.

Reliable transportation

Responds to general inquiries, requests for information, follows up, as appropriate and refers complex non-routine inquires to supervisor or appropriate party.

Must be able to maintain verbal and written communication with co-workers, leadership team, supervisors, clients, family members, vendors and all business associates within or outside the Agency.

Flexible schedule. HHAs and CNAs are strongly encouraged to apply for this position.