Sr. Business Analyst

Job Description

Job Description

Title: Sr. Business Analyst

Reporting to the Manager of Business Analysis, this individual will augment a team that bridges the gap between the business teams, vendors, technology partners and internal OTS teams to execute key technology programs. The successful candidate will lead project definition, process improvement, requirements definition, and use case development with key stakeholders for key enhancements for Client X Order Management System (OMS).

Individual will come onboard and help the team get through the documentation, and document enough to assist the development team in accommodating the enhancements based on business requirements. Client X needs these resources to assist enhancements all the way through testing.

Objective: Take enhancement requests and turn them into business requirements - provide solutions based on business requirements. Document and then take it and assess it based on the business process overall. Someone who can understand how requested enhancements would potentially impact other areas of the system.

Principal Responsibilities:

• Serve as a key liaison between business stakeholders and OTS teams
• Partner with business stakeholders to define scope and priorities for multiple concurrent technology initiatives (new enhancements and ongoing maintenance)
• Understand key business objectives to support analysis and solution definition
• Support all areas of the software development lifecycle including quality assurance testing, user acceptance testing, training, etc., as well as liaise with Internal Audit
• Foster collaboration among OTS partners and business teams to keep them informed of related initiatives and other OTS development requests
• Ensure that business decisions and processes made are in compliance with Sarbanes-Oxley
• Aid in identifying and managing risks, issues, assumptions, dependencies, and decisions
• Elicit, derive, document, prioritize, communicate, and gain approval for business & system requirements
• Utilize formal business requirements methodologies and tools to document and manage full lifecycle of requirements (i.e., business requirements, current and future state workflows, use cases, user stories)
• Create formal use case models and relevant uses cases (i.e., utilizing Unified Process)
• Utilize formal system requirements methodologies to document and manage full lifecycle of requirements (i.e., behavioral UML diagrams, data flow diagrams)
• Document system-specific user role matrices in terms CRUD (create, read, update, and delete), segregation of duties (SOD) documentation, state transition diagrams, and integration/interface requirements and data dictionaries
• Analyze and assess requirements to identify upstream and downstream system and process impacts to proactively communicate impacts, risks, and solutions to other technology and business owners
• Utilize formal processes to intake and manage full lifecycle change management requests from inception to implementation, including approvals and impact assessment on business processes, workflows, system integrations, and technology
• Define, plan, and manage User Acceptance Testing (UAT) with internal business users, including creation of UAT test plan, UAT test cases, UAT data needs, and UAT defect management, all in collaboration with the business
• Use risk management methods to define and implement processes in working with the business users to prioritize requirements
• Document requirements traceability between user acceptance testing and requirements

Required Skills & Experience:

The ideal candidate will have a willingness to work in a dynamic, complex environment, have a solution-oriented mindset, and a strong understanding of enterprise IT service delivery models and SDLC, project management, and requirements management methodologies. The ideal candidate should have:

• Senior level prospective – take what business user says and question it.
• Eliciting requirements
• Documenting requirements
• Documenting functional requirements
• Experience building data flow diagrams
• Experience with Contract Management Systems – or order to cash system processes.
• BS not required.
• BS degree in computer science or equivalent experience
• Minimum 8 years of demonstrated experience in requirements gathering and documentation, preferable with experience in large-scale system implementations
• Extensive experience and expert knowledge in requirements management for custom environments supporting internal lines of business
• Superior problem-solving skills, in both ambiguous and tactical situations, and a bias for action
• Demonstrated flexibility and ability to perform in a dynamic environment, and comfort working in ambiguity

Desired Skills and Experience:

• Experience in the out of home industry (OOH), broadcast/cable media industry, or retail with a focus on order-to-cash
• IIBA Certification (CCBA, CBAP)
• RUP or Unified Process Certification or Training (Use Case Modeling, UML, State Transition Diagrams)
• Project Management training and/or certification
• Six Sigma or Lean Certification or Training