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Burger King
Gerente General del RestauranteBurger King • Chickasha, OK, US
Gerente General del Restaurante

Gerente General del Restaurante

Burger King • Chickasha, OK, US
30+ days ago
Job description

Gerente General del Restaurante

Visión general

Los gerentes generales del restaurante (RGM) son los líderes ejecutivos del restaurante enfocados en la rentabilidad, los huéspedes, las personas y las operaciones. Los gerentes generales tienen la responsabilidad general de administrar las operaciones diarias del restaurante. Los RGM operan bajo la dirección del Gerente de Distrito y administran un equipo de un Subgerente, Coordinadores de Turno por Hora y Miembros del Equipo.


Deberes y responsabilidades

  • Reseñas P&L para aumentar la rentabilidad del restaurante
  • Impulsa las ventas a través del servicio proactivo al cliente, el desarrollo de personas y la gestión de operaciones
  • Motiva y dirige a los miembros del equipo para superar las expectativas de los huéspedes con un servicio preciso, amable y rápido en una instalación limpia
  • Gestiona la experiencia del huésped a través de operaciones y respuesta oportuna a los problemas de los huéspedes
  • Problem resuelve los sistemas de comentarios de los huéspedes para determinar las causas raíz y desarrolla planes de acción para abordar los problemas
  • Identifica e interactúa con la comunidad para involucrar a posibles huéspedes y ejecutar iniciativas de marketing local
  • Lidera el proceso de reclutamiento y selección del restaurante para construir y retener un equipo de restaurante efectivo
  • Incorporar a los nuevos miembros del equipo capacitándolos y guiándolos a través del proceso de certificación
  • Inspira al equipo del restaurante mediante la gestión eficaz de programas de reconocimiento individual y de equipo
  • Proporciona entrenamiento y retroalimentación a todos los empleados para aumentar las capacidades del equipo del restaurante y aumentar el rendimiento
  • Gestiona la mano de obra del restaurante utilizando el personal óptimo del gerente y la programación de los miembros del equipo
  • Asegura que el restaurante mantenga los estándares operativos y de marca

* Realiza tareas del Subgerente y coordinador de turno por hora cuando sea necesario

Cualificaciones y habilidades

  • Experiencia previa en gestión de restaurantes
  • Sólida comprensión de la gestión de pérdidas y ganancias y los impulsores de la rentabilidad del restaurante
  • Capacidad para priorizar el trabajo propio y ajeno y el tiempo para cumplir con los plazos y objetivos
  • Habilidades de liderazgo demostradas y principios de servicio al huésped
  • Experiencia previa en gestión de restaurantes

*Las decisiones de contratación, compensaciones, beneficios y términos y condiciones de empleo en los restaurantes franquiciados independientes de Burger King® variarán y serán determinados únicamente por la franquicia.

Cada día, más de 11 millones de huéspedes visitan los restaurantes BURGER KING® en todo el mundo. Y lo hacen porque nuestros restaurantes son conocidos por servir comida de alta calidad, de gran sabor y asequible. Fundada en 1954, BURGER KING® es la segunda cadena de hamburguesas de comida rápida más grande del mundo. El HOME OF THE WHOPPER® original, nuestro compromiso con ingredientes premium, recetas exclusivas y experiencias gastronómicas familiares es lo que ha definido nuestra marca durante más de 50 años exitosos.

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Gerente General del Restaurante • Chickasha, OK, US

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