Team Member

Sbarro

1227 Park City Center, Lancaster, PA 17601

Benefits

• Paid Vacation
• Paid Sick
• Employee Meal Perks!

If Full-Time,

• Employer paid Short-Term Disability, Long-Term Disability, Accidental Death, and Life Insurance
• Dental insurance
• Health insurance
• Vision insurance
• Critical Illness

Summary

Reporting to the General Manager, the Team Member provides front-line service to Sbarro guests in an
enthusiastic, friendly, outgoing, clean and safe manner. While each team member is hired for a primary
position (such as Server / Cashier, Pizza Maker, Steam Cook / Prep, Dishwasher), due to sales volume
fluctuations in any given restaurant and the various station responsibilities, each team member may be
asked to assist in fulfilling other position duties. It is desirable that each Team Member be cross-trained
in each duty.

Essential Duties & Responsibilities

Server / Cashier

• Must serve customers within their assigned station,
following prescribed methods and within

prescribed standards for guest service. This includes
greeting, enhancing sales through

purchase suggestions to customers, proper serving procedure,
checking for guest satisfaction in

accordance with the standards established for guest
satisfaction and recipe compliance.

• Maintains product knowledge, knows the ingredients,
presentation, price of all menu items and

specials.

• Receives payment for all transactions following prescribed
methods and with prescribed

standards for guest service.

• Follows all required procedures outlined in Sbarro cash
handling policy.

• Demonstrates full working knowledge of Sbarro
point-of-sale register system.

• Completes cleaning and stocking duties in accordance with
the appropriate daily operating

procedure.

• Practices food safety and sanitation standards required of
foodservice establishments.

• Follows established cost control systems, including
employee food policy and waste guidelines.

• Assists other team members when required.

• Responsible for the proper use of gloves, utensils, and
portion size of each item, temperature of

hot food, and the attractive presentation of all food.

• Communicates in a timely manner with the co-workers and
management regarding the amount

of food on hand and its quality.

• Assists other team members when required.

• Other duties as assigned

Pizza Maker

• Prepare all food products in accordance with the
specifications outlined in the Recipe Manual

and Recipe Cards while utilizing predetermined safety and
sanitary procedures.

• Appropriately judges the volume of sales in relationship
to pizza preparation and production.

• Communicates in a timely manner with the co-workers and
management regarding the amount

of food on hand and its quality.

• Completes cleaning and stocking duties in accordance with
the appropriate daily operating

procedure.

• Practices food safety and sanitation standards required of
foodservice establishments.

• Follows established food safety time and temperature
controls and cost control systems,

including employee food policy and waste guidelines.

• Serves customers within their assigned station, following
prescribed methods and within

prescribed standards for guest service. This includes
greeting, enhancing sales through

purchase suggestions to customers, proper serving procedure,
checking for guest satisfaction in

accordance with the standards established for guest
satisfaction and recipe compliance.

• Maintains product knowledge, knows the ingredients,
presentation, price of all menu items and

specials.

• Responsible for the proper use of equipment, gloves,
utensils, and portion size of each item,

temperature of hot food, and the attractive presentation of
all food.

• Assists other team members when required.

• Other duties as assigned.

Steam Cook / Prep

• Prepares all food products in accordance with the
specifications outlined in the Recipe Manual

and Recipe Cards while utilizing predetermined safety and
sanitary procedures.

• Operates all station preparatory equipment in a safe and
sanitary manner (i.e., knives, steam

cooker, dough machine, pizza oven, stove etc.).

• Functions independently to prepare adequate product
according to predetermined production

schedules or requirements.

• Correctly maintains all displayed steam table items
according to Sbarro Recipe Manual and

Sbarro Product Cards while maintaining local health
requirements.

• Correctly rotates all new and prepared products in a FIFO
(first-in, first-out) manner.

• Follows established food safety time and temperature
controls and cost control systems,

including employee food policy and waste guidelines.

Dishwasher

• Maintains sink area, dining room tables and seating,
floors, service stations, restrooms and trash

receptacles, including doors, shelves and racks in a clean
and sanitized manner in accordance

with restaurant procedures and standards.

• Cleans and sanitizes all restaurants’ trays, pots, pans,
pans and other utensils, with the

exception of knives using prescribed methods and procedures.

• May be required to wash, clean and sanitize restaurant
storage areas including walk-in freezers

and refrigerator using prescribed methods and procedures.

• Serves customers on an as needed basis within their
assigned station, following prescribed

methods and within prescribed standards for guest service.
This includes greeting, serving

procedures, checking for guest satisfaction in accordance
with the standards.

• Completes cleaning and stocking duties in accordance with
appropriate operating procedures.

• Assists other team members when required.

• Other duties as assigned.

• Responsible for the proper use of equipment, gloves,
utensils, and portion size of each item,

temperature of hot food/cold food, and the attractive
presentation of all food.

• Serves customers within their assigned station, following
prescribed methods and within

prescribed standards for guest service. This includes
greeting, enhancing sales through

purchase suggestions to customers, proper serving procedure,
checking for guest satisfaction in

accordance with the standards established for guest
satisfaction and recipe compliance.

• Maintains product knowledge, knows the ingredients,
presentation, price of all menu items and

specials.

• Assists other team members when required.

• Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able
to perform each essential duty satisfactorily.

The requirements listed below are representative of the
knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals
with disabilities to perform the

essential functions where accommodations do not present an
undue hardship to the company..

• Ability to follow all health and safety laws, policies and
procedures.

• Ability to deliver food orders within specified time goals

• Prolonged periods of standing, walking, bending and
stooping.

• Able to lift 50 pounds.

• Able to effectively and safely use kitchen knives.

• Adequate command of English language including
understanding, speaking, reading and writing.

• Basic mathematical skills for accurate cash handling.

Other Requirements

• Outgoing, enthusiastic, willing to serve the public in a
positive manner.

• Able to arrive to work on time.

• Able to work in a cooperative manner with the other team
members and management staff.

• Ability to handle stressful situations in a calm, pleasant
attitude.

• Ability to manage multiple tasks.

Employment Standards

• Employees must be at least 16 years of age and possess all
documents and permits required by

law.

• Employees under the age of 18 are prohibited from using
any machines, equipment, or tools

prohibited by law.

• Previous restaurant experience is helpful but not required

ABOUT SBARRO

In 1956, Carmela and Gennaro Sbarro opened the doors to their Italian salumeria in Brooklyn. Carmela “Mama” Sbarro made pizza slices for shift workers looking for a quick meal. Her slices were so popular that they soon opened a second location focused solely on pizza. Since then, Sbarro has brought the best pasta, salad, and of course the XL NY slice to 630 eateries across 28 countries. You’re welcome, world.