Automotive Appointment Setter (Bi-Lingual English/Spanish Preferred)

Job Description

Job Description

Who We Are:

Healey Brothers, Hudson Valley's largest automotive brand, with over 45 years of service. That means that your growth potential is virtually limitless. Our employees have transitioned from salespeople to general managers, and from technicians to service managers. Our employees are our biggest asset, and that belief is reflected in how we treat our employees.

Who We're Looking For:

Healey Brothers is currently hiring a call center representative in our corporate office centralized Business Development Center. This employee's key role will consist of answering incoming calls in our centralized business development center and setting sales and service appointments for customers, providing a word class experience to all our customers. The ideal candidate will have at least 1 years’ experience of corporate/business experience and handling high volume calls. Experience in the automotive industry is a plus.

Details About This Position:

This position is a Full Time and Hourly position. It sits on site at our Healey Brothers Inc Corporate Office in Goshen, NY. The schedule for this position is a daytime 8-hour shift. Compensation will reflect the ideal candidate's experience.

Who You'll Report To:

Christopher Wuttke, Business Development Center Manager

What You Will Bring to the Table:

• 1+ years of experience of corporate/business experience handling phone calls preferred
• Dealership BDC experience preferred
• Confident, pleasant and professional phone voice
• Possess time management skills and be able to work independently
• Valid driver's license and a good driving record
• Dealership experience is a plus
• Must have the ability to pass background check

Why You Should Work with Healey Brothers:

At Healey Brothers we are a fun and fast paced work environment that genuinely believes from promoting from within- at Healey Brothers, your possibilities are endless. We offer many positions that allow an employee to grow as much as they choose. From Sales, Service, Technicians, Administrative, Managerial, front of the house or back of the house, you will learn so much from all our employees, most of whom have worked with Healey for well over a decade or more! At Healey Brothers we offer the following benefits:

• Medical, Dental, and Vision Insurance
• 401K Match
• Paid Vacation, Sick, and Holidays
• Life Insurance
• FSA and DCA Accounts
• No Cost Disability and Short-Term Disability
• Weekly Pay
• Discounted Vehicle, Service, and Parts Purchases
• And more!

What You Will Do:

• Answer all incoming phone calls according to a proven, pre-set script, and schedule a service appointment
• Confirms next day scheduled appointments booked 48+ hours ago
• Contacts customers to re-schedule “no-show" customer appointments
• Contacts customers regarding special order parts, incomplete recalls, complimentary services, next service
• Follows up with customers via telephone, email and mailings after service regarding their satisfaction
• Strives to resolve issues between customers and dealership
• Works closely with department managers to ensure customer satisfaction
• Maintains CSI at or above company standards
• Purify and update customer changes in database
• Respond to customer website requests (internet inquiries)
• Contacts internet clients via e-mail and phone to schedule a service appointment
• Generate appointments and quotes by means of proactive outbound prospecting and lead activity management to qualify and market to potential customers
• Set appointments
• Listen and be attentive to customer needs and priorities to provide appropriate suggestions and guidance on our vehicle offerings
• Provide superior customer service and achieve highest degree of customer satisfaction
• Work in close partnership with sales consultants to provide qualified leads and detailed information on customer requirements
• Meet specified monthly targets and goals
• Direct customers to product information resources, including those available on the internet
• Check email frequently and respond to inquiries immediately
• Deliver inquiries/messages intended for other sales personnel and departments promptly
• Contribute to the overall success of the dealership by working with all customers, teams and departments collaboratively and professionally with a positive, roll-up your sleeves attitude

Healey Brothers Mission Statement:

Utilizing cutting-edge automotive technology and training to give our customers a seamless, stress-free experience to earn their business for life. Our Core Values: Family, Trust, Attitude, Innovation, and Drive.

Healey Brothers EEO Statement:

Healey Brothers is an Equal Employment Opportunity employer. We comply with all applicable laws regarding equal employment opportunities for all qualified applicants and employees. It is against our policy to discriminate against any qualified applicant or employee on the basis of actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, ancestry, ethnicity, disability, pregnancy, citizenship, marital status, familial status, military or veteran status, genetic information, predisposing genetic characteristic, status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local law.