Front Desk Coordinator - Lubbock, TX

Job Title:

• Wellness Coordinator - Full-Time Open availability Pay Range: $13.00 per hour (depending on experience) + BONUS Potential About The Joint Chiropractic: At The Joint Chiropractic, our mission is to improve the quality of life through routine and affordable chiropractic care.
• We are revolutionizing chiropractic care nationwide and proudly stand as the largest provider of non-insurance, self-pay chiropractic healthcare in the United States.
• With a network of modern, consumer-friendly clinics and highly skilled Doctors of Chiropractic, we deliver the highest standard of care while making chiropractic services accessible to all.
• Our primary focus is on helping our patients achieve better health through consistent maintenance and preventative care.

The Opportunity:

• We are seeking enthusiastic, results-driven Wellness Coordinator to join our team at The Joint Chiropractic.
• In this part-time role, you will be the first point of contact for patients, delivering excellent customer service and playing an essential role in driving sales for our memberships and treatment packages.
• You’ll actively promote and sell our wellness plans, helping new and existing patients continue their chiropractic care with us at the most affordable rates available.
• As a Wellness Coordinator, your role goes beyond managing patient intake and completing administrative tasks.
• You'll have the opportunity to use your sales skills to convert inquiries into long-term patients, all while educating them on the tremendous benefits of routine chiropractic care.

Key Responsibilities:

• Sales & Membership Conversion: Actively promote and sell The Joint Chiropractic’s Wellness Plans and Visit Packages to new and existing patients, aligning them with the treatment plans recommended by our chiropractors.
• Use persuasive sales skills to educate and convert patients to our affordable membership options and treatment packages.
• Achieve individual sales goals by proactively engaging with patients and offering them personalized care options.

Customer Service & Patient Engagement:

• Greet patients with enthusiasm, ensuring they feel welcome and appreciated from the moment they arrive.
• Build rapport and establish lasting relationships with patients, making them feel at home at every visit.
• Share your personal chiropractic experience and success stories to educate patients on the long-term benefits of chiropractic care.

Clinic Operations & Organization:

• Maintain a clean and organized clinic, ensuring that inventory is stocked, and the workplace is ready for patients.
• Manage the patient flow through the clinic, ensuring a smooth and efficient experience for every visitor.
• Handle transactions using point of sale (POS) software, keeping patient accounts up-to-date and accurate.

Administrative Support:

• Assist patients in completing necessary paperwork and ensure all forms are processed correctly.
• Manage incoming calls, answering questions, and scheduling appointments as needed.
• Maintain patient records with attention to detail, ensuring confidentiality and accuracy.

Teamwork & Marketing:

• Participate in marketing and sales initiatives designed to attract new patients to the clinic.
• Collaborate with your team to achieve clinic sales goals, contribute to a positive work environment, and help grow the business.

Qualifications:

• Bilingual preferred.
• Minimum 1 year of experience in a sales or customer-facing role, preferably in a high-paced retail or healthcare environment.
• High school diploma or equivalent (Associate’s degree or higher preferred).
• Positive, upbeat attitude with a passion for helping others and driving sales.
• Strong sales abilities, confident in presenting and closing memberships and service packages.
• Willingness to learn, grow, and contribute to a high-performing sales culture.
• Ability to work weekends and evenings as needed.
• Proficient with office equipment (computer, scanner, fax, phone system) and Microsoft Office.
• Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.
• Ability to lift up to 50 pounds.
• Previous office management or marketing experience a plus.
• Why Join Us?
• Competitive pay with performance-based incentives.
• Work in a positive, team-oriented environment focused on wellness and customer satisfaction.
• Opportunities for career advancement and growth.
• Be part of a nationwide movement to make chiropractic care accessible and affordable to all.
• If you’re ready to take your sales skills to the next level while making a positive impact on patients' health, we’d love to hear from you!
• Powered by JazzHR