FSM Developer Analyst

POSITION OVERVIEW:

Reviews, analyzes, and evaluates user needs to create system solutions that support Field Service Management (FSM) and business strategies. Documents system requirements, defines scope and objectives, and creates system specifications while configuring the FSM platform based on those specifications. Capable of driving system configuration and implementation. Acts as an IT liaison with users, possessing both business and technical/data expertise. Provides expertise and consultation on projects, serving as a top-level contributor and specialist. NuCO2 utilizes FSM, Planning Scheduling & Optimization (PSO), and FSM Mobile products from IFS.

The primary focus is on logistics (inbound and outbound), distribution, scheduling, dispatch, routing, and route optimization, as well as inventory management. There is also a secondary focus on customer management (CRM), contract management, demand and procurement processing, and vendor management.

ROLE ATTRIBUTES:

• This position requires the ability to communicate & work effectively cross functionally and with Vendors.
• Ability to leverage deep technical solutioning skills including knowledge of SQL and .NET.
• Be a primary FSM/PSO/Mobile Point of Contact for Business functional and technical inquiries.
• Collaborate across business functions, operations, and vendors for all FSM Integration & requirements.
• Understand business needs and issues as they are presented to the Development team.
• Ability to be a change agent and assist in driving workflow and process improvements.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Collaborates with key stakeholders to analyze business processes and configure, develop, and maintain FSM, PSO, and Mobile solutions, along with related middleware, to meet company needs.
• Works closely with functional owners, leveraging knowledge of business processes to create new workflows, identify and implement solutions to meet business objectives, and support emerging priorities.
• Develops functional specifications detailing logic, configuration, test plans, and security requirements, and performs supporting configuration steps to demonstrate functionality and value proposition.
• Supports all implementation phases of the product lifecycle and troubleshoots issues to identify and resolve the root cause of problems.
• Ensures recommendations & solutions align with business plans, defines value in customer terms, and establishes a clear path to market.
• Researches new releases and updates to plan for business processes improvements.
• Conducts informational and training sessions as needed.

CERTIFICATIONS:

• Business Analyst, FSM, PSO and Project management certifications are all a plus

GENERAL OFFICE REQUIREMENTS:

• This position will operate on all Company Business Days, full-time Monday through Friday.
• Will be on-call as needed to provide FSM/PSO/Mobile technical assistance and support
• Travel requirements for this position are less than 5% of the time.

INTERACTION:

• The candidate will interact with all levels of the organization & multiple business areas.
• This position requires timely, professional interactions and responses to business users, IT associates and software & professional services vendors.

SKILL BASED REQUIREMENTS:

• Responsible for contributing to IT deliverables and producing standard Waterfall and Agile IT work products.
• Proficiency in Microsoft technologies, including Azure Cloud, DevOps, Visual Studio, design patterns with MS SQL Server, C#, .NET Framework (WCF, MVC, API), MS O365, Power BI, and SSIS.
• Strong analytical skills with a proven ability to understand and document business data requirements in complete, accurate, extensible, and flexible logical data models.
• A strong teamwork philosophy, along with demonstrated project management, organizational, and communication skills.
• Assist in performing functional acceptance testing of enhancements, patches, and upgrades.
• Provide end-user instruction, training, and support, and develop standard operating procedures.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in computer science or related field, or equivalent education and experience.
• 2+ years of experience with both technical and functional support of FSM systems including Logistics (inbound and outbound), Distribution, Scheduling and dispatch, Routing and route optimization. Preferably with IFS FSM, PSO, Mobile and Cloud products.
• 3+ years with Microsoft development tools / programming and 2+ years IFS product configurations.
• Proven experience with FSM to plan and achieve goals in industries such as food and beverage, manufacturing, services, and repair.

NuCO2 provides competitive pay and an exceptional benefits package, including health, dental, disability, and life insurance; paid holidays and vacation; a 401(k) retirement plan; employee discounts; and opportunities for educational and professional development. Additional compensation may vary depending on the position and organizational level. Build your future with us while making an impact every day!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.