Access Manager - Registered Nurse (RN)

Job Description

Job Description

Full-and Part-Time Employee Benefits

Medical, Dental, and Vision Insurance

Company paid life insurance policy up to $15,000

FSA and FSA Dependent care

Supplemental Insurance such as Short-term disability, Long-Term disability, etc.

401(k) retirement plan with company match

Paid time off (PTO) program to total up to 208 hours a year

Tuition and certification reimbursement for qualified employees

Employee Assistance Program (EAP).

Free parking at all locations.

Mileage reimbursement for company travel.

Compensation

Arkansas Hospice offers competitive wages and base our pay rates off each candidates’ years of experience. The rates that are listed on the Indeed website are not ours and are not accurate.

POSITION SUMMARY

The Access Manager supervises the activities of Access Team members to respond to the referral request in a timely manner, ensures the referral and admission processes are completed in accordance with applicable regulations and hospice policies, oversees training of other team members in the admission processes and works with other departments and services to ensure the smooth transition of patients from the Access Team to the appropriate hospice interdisciplinary group (IDG).

QUALIFICATIONS

Education : Graduation from an accredited school of nursing; BSN preferred.

Licensure : Current licensure as a Registered Nurse in Arkansas.

Experience : A minimum of three years' experience in a hospital, home health agency, hospice, or related program is required as well as a minimum of three years supervisory experience.

Additional Requirements : Valid Arkansas driver’s license, personal vehicle, motor vehicle insurance. Must be able to travel to various locations.

PRIMARY RESPONSIBILITIES

• Oversees intake / access staff and entry of all referral calls into the electronic medical record.
• Maintains a working knowledge of Medicare criteria for hospice eligibility and hospice levels of care and ensures education is provided to staff as needed.
• Tracks information weekly on the referral and admission process (e.g., timeliness, conversion rates, etc.) to identify opportunities for improvement. Meets established AH admission goals.
• Ensures that the Access team tracks patients not admitted and ensures timely and appropriate follow-up. Meets established AH follow up goals.
• Assists with making the hospice admission visit when needed. Will make at least one visit every 6 months to maintain skills.
• In conjunction with Access Coordinator, provides monthly orientation and training class on referral and admission process.
• Appropriately addresses any patient care issues or complaints according to Arkansas Hospice policy.
• Collaborates with appropriate staff member when a new facility contract is needed for admission of potential patient to Arkansas Hospice to ensure timely response.
• Coordinates staff activities to meet organizational objectives.
• Maintains knowledge of all hospice services.
• Assures that services provided are in compliance with state health department / federal government standards and regulations for licensure, and hospice certification.
• Oversees the day-to-day functions, staffing and afterhours coverage of the UAMS team. This includes quality reporting and coordination with UAMS staff.
• Ensures that documentation is completed daily in the patient’s electronic record.
• Participates in Administrator On-Call rotation.
• Assists in the development of policies, procedures, standards, and guidelines to fulfill the hospice program’s patient care objectives.
• Evaluates staffing requirements; recruits, selects, hires, and participates in the assignment, orientation, career development, and performance evaluations of all Access.
• Participates in program development and overall agency planning. Informs staff of plans, problems and progress.
• Participates in clinical committees as assigned.
• Participates in community programs for the purpose of providing education and information about hospice in general and Arkansas Hospice.
• Works with the Information Technology department, to assure effective, efficient, and secure use of clinical records and electronic communications.
• Conducts monthly staff meetings with all direct reports; ensures that written meeting minutes are available for review by staff not in attendance, and attendance records and meeting agendas are maintained.
• Ensures compliance with all applicable state and federal laws, regulatory standards, and organizational policies and procedures, etc.
• Completes performance evaluations for all assigned staff in a timely manner.
• Develops departmental budget and manages expenses within established limits.
• Manages departmental FTEs within established guidelines including controlling agency and overtime expenses.
• Actively supports and cooperates with other departments / disciplines in order to achieve organizational goals.
• Models excellent customer services skills at all times.
• Oversees Performance Improvement activities as needed.
• Maintains strict confidentiality at all times.
• Accepts direction and follows instructions from supervisor.
• Adheres to all organizational and departmental policies and procedures.
• Continually meets organizational standards for attendance and punctuality; notifies supervisor in a timely manner when employee will be absent or late for work.
• Attends all required meetings and in-services; seeks opportunities for additional professional development activities as appropriate.
• Performs other duties as assigned.

COMPETENCIES, KNOWLEDGE, SKILLS, AND ABILITIES

THIS SECTION DESCRIBES WHAT KNOWLEDGE, SKILLS AND ABILITY AN EMPLOYEE IN THIS POSITION SHOULD CURRENTLY POSSESS. THIS LIST MAY NOT BE COMPLETE FOR ALL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR THIS POSITION.

7. Knowledge of palliative care associated with terminal illness.

This position is designated as a safety sensitive position because it requires the regular handling of confidential and / or proprietary Arkansas Hospice and patient information, performing life-threatening procedures, monitoring and / or operating equipment used to perform medical procedures, and / or working with controlled substances and / or medicine. Any lapse of attention could have a significant impact on Arkansas Hospice and / or its patients, and could result in injury, illness, or death. For the safety and health of yourself and others, you must be able to work in a constant state of alertness and concentrate for long periods of time while performing life-threatening procedures, monitoring and / or operating equipment used to perform medical procedures, and / or working with controlled substances and / or medicine.

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