Technical Support Engineer-Document Managment Systems

Overview

Technical Support Engineer-Document Managment Systems at Legal Firm. The role acts as a key liaison between IT, end-users, and department heads, focusing on user onboarding, technology training, and the ongoing enhancement of our technology stack. You will be responsible for creating and delivering training materials—both live and recorded—and ensuring user adoption of tools such as NetDocuments (experience with iManage is acceptable), BigHand, LexisNexis, DocStyles and Microsoft 365. You will also contribute to the firm's Security Awareness Training program by assisting with curriculum delivery and ongoing user engagement efforts.

Base pay range

$80,000.00 / yr - $95,000.00 / yr

Responsibilities

• Lead onboarding sessions for new hires, ensuring a smooth introduction to the firm's core applications and technology practices.
• Design and deliver training programs, both virtual and in-person, tailored to legal professionals and support staff.
• Create weekly / bi-weekly "Tech Tip" content and short tutorial clips to promote ongoing learning and user engagement.
• Maintain and update a training library including manuals, quick-start guides, and training videos.
• Assist with delivery and content support for the firm's Security Awareness Training curriculum.

Application Support & Integration / Optimization

Cross-Functional Collaboration

Qualifications & Skills Required

Preferred

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Legal

Industries

IT Services and IT Consulting

J-18808-Ljbffr