Online Pet Care Advisor

Job Description

Job Description

Online Pet Care Advisor / Hybrid (Weekend Availability Preferred) Feeders Pet Supply & Chow Hound Pet Supplies

Our Company :

Feeders Supply Holdings is a fast-growing pet retailer, operating stores under the brand's Feeders Pet Supply and Chow Hound Pet Supplies throughout Kentucky, Indiana, Michigan, Ohio, Tennessee, and North Carolina. Based in Louisville, Ky., the company has 67 brick-and-mortar stores plus a thriving e-commerce business. It is one of the major independent pet industry retailers, projected to grow by 8% annually over the next 10 years.

Responsibilities :

• Responding to customer inquiries about orders, billing and technical issues, loyalty program, services, and in-store experience
• Engage with customers directly through phone, email, and live web chat
• Contacting customers to clarify requests, ensuring all necessary information is included, and may route requests to the appropriate department
• Fulfill and manage online web orders for Amazon and Walmart store
• Maintain customer loyalty and frequency of inquiries
• Providing clerical and administrative support independently to ensure a smooth operation
• Schedule grooming and boarding appointments
• Engage with customers wanting or seeking help with product information
• Be flexible and able to multitask

Requirements :

Proficient with MS Office : outlook, word, excel

Willing to learn eCommerce platform, slack, MyTime, and HubSpot functionality

Excellent verbal and written communication skills

Courteous phone etiquette, professional demeanor, effective problem-solving skills, and patience in handling questions and complaints

At least one year of customer service experience / inside sales in a retail setting; eCommerce working experience preferred

Must be dependable, trustworthy, initiative, motivated, friendly, computer literate, and a quick learner with a great attitude and working ethics

Know the working priority and how to manage time effectively

eCommerce operation knowledge is a plus

Retail operation knowledge is a plus

Job Type :

Flexible schedule for students

Benefits :

Employee discounts

401k and ESOP retirement plans

Health, dental, vision, life, and disability insurance

Education opportunities

A free pet food program

Paid time off (PTO)

Schedule :

New hires should expect a regular Monday-to-Friday work schedule during training. However, additional OT weekend hours via remote work and evening scheduling flexibility are highly desirable.

Work Location :

Hybrid

Education :

High school or equivalent (Preferred)

Experience :

Customer Service / Sales : 1 year (Preferred)

Shift availability :

Day Shift (Preferred)

Night Shift (Preferred)

Weekend (Preferred)

Work Location : Corporate office in Louisville, KY