General Manager (Site)

TravelCenters of America Site General Manager

There's never been a better time to join TravelCenters of America! For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services. Driven by a passionate team, TA is focused on growing its network of travel centers, implementing cutting edge technology and embarking on innovative alternative energy and sustainability initiatives. From our locations across the country, to our corporate headquarters in Westlake, Ohio, every team member is a stakeholder in TA's success. This environment offers endless career opportunities for individuals interested in sharing their ideas, growing with the company and shaping TA's future.

Job Summary

The Site General Manager is an inspirational leader who oversees a designated travel center, where they are responsible for coaching and leading the site in operating a successful and profitable location. This individual will build and maintain a strong, dynamic leadership team by communicating a clear vision and give direction on training and development, profitability, site maintenance, safety, etc. The Site General Manager ensures we are returning every traveler to the road better than they came!

In This Role, You Can Expect To :

• Supervise the management team and overall operations of the designated location
• Demonstrate a professional demeanor with a high level of character, honesty and integrity in conducting the business affairs of the sites
• Establish and be responsible for goals to meet company objectives related to people, profit, safety, quality of service and appearance of the locations
• Coach, teach and demonstrate sound customer service principles to all team members, including direct customer contact to resolve issues when needed
• Partner with Profit Center Managers and Talent Acquisition to identify the best available management level talent, whether internal or external; review and advise team staffing levels; develop management team and successors
• Monitor key performance indicators to identify opportunities for improvement and clearly communicate opportunities to the District Manager and management team
• Ensures that programs are properly implemented and maintained to ensure the safety of customers and team members
• Assess performance of PCMs, completes appraisals of direct reports and recommends for advancement and merit increases
• Ensures all customer complaints are addressed promptly and develops ways to reduce or eliminate their reoccurrence
• Ensures awareness and compliance with all federal, state and local regulations that impact operations
• Ensures accurate and timely completion and submission of reports, personnel records, time sheets, price surveys and others as directed
• Supervises the total function of a travel center which operates multiple profit centers and which may operate 24 hours per day, 365 days per year
• Leads management team to adequately and effectively maintain and safeguard Company property, equipment, funds and merchandise and ensure all loss prevention and audit policies are properly executed
• Manages location operations while controlling operating expenses within established budgets
• Leads management team and employees to understand and comply with all wage and hour obligations
• Develops and implements programs that recognize, and reward outstanding customer service performed by team members
• Works with the District Manager and management team to develop succession plan for departments and ensures employees are provided with development opportunities for career growth
• Responsible for accurate forecasting of total site results and achieving budgeted site EBITDA
• Must complete a minimum of lead certification requirements related to restaurant brands they manage
• Must ensure all required training is completed within the required time frame of 90 days

What We'd Like To See :

An inspirational leader who sets the example

High School Diploma (or GED) required; Associate's or bachelor's degree preferred

3+ years of experience in a leadership role preferred with proven positive results

Proficient planning and analytical skills able to achieve positive financial results

Ability to perform all non-management functions to assist when needed

Exhibit excellent verbal and written communication skills

Proficiency in Microsoft Office including Word, Excel, and PowerPoint and operational understanding of POS software

Must possess and maintain a valid driver's license with appropriate insurance coverage and acceptable driving record

With Us You'll Enjoy :

Competitive salary and quarterly bonus program

Medical, dental, vision and life insurance

401(k) with a company match

Paid vacation and holidays

Tuition reimbursement

A wide variety of discounts on technology, travel, food and fuel

Opportunity for growth and advancement with company paid training

Relocation Assistance (relocation not required)

Not all benefit plans are available to all team members. For a more comprehensive list of benefits, please visit https : / / www.ta-petro.com / careers / working-at-ta-travel-centers .

Pay Range

$70,000.00 - 80,000.00 annually

A pay range listed reflects the potential pay for this role. The pay will depend on various factors, such as responsibilities of the position, job duties / requirements, and relevant experience and skills.

Typical Physical Demands

In this role, the team member is regularly required to talk and hear. Standing, walking, kneeling, stooping, bending over, crouching, crawling, climbing, and repetitive use of legs are done occasionally. The team member is occasionally required to lift up to 50 lbs and / or move heavy objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. All performed with or without a reasonable accommodation.

Work Environment

While performing these duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts and vibration. The noise level in the work environment can be loud at times. While performing these duties, the employee may be exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, etc.

Disclaimer

This job description may not list all duties for this position. The incumbent in the position may be asked to perform other duties. TA Operating LLC reserves the right to revise the job description at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.