Field Manager

Job Description

We do not accept unsolicited assistance from recruiters or staffing agencies. Any resumes submitted without prior written agreement will be considered unsolicited and free of charge to Floor Authority.

About Us :  Floor Authority is a leading provider of high-quality flooring solutions for residential and commercial spaces. With a commitment to excellence, innovation, and customer satisfaction, we offer a comprehensive range of flooring products and services tailored to meet the unique needs of our clients.

Job Overview :  Floor Authority is currently looking for a Field Manager in Charlotte, NC. The ideal candidate is responsible for the overall management and coordination of field operations. This role involves supervising installation crews, managing project timelines, maintaining quality standards, and ensuring customer satisfaction. The ideal candidate will possess strong leadership, organizational, and problem-solving skills.

Essential Duties & Responsibilities :

• Oversee daily field operations, including scheduling, dispatching, and coordinating installation crews.
• Conduct site assessments before installation to ensure project readiness.
• Work closely with the office team to ensure proper project documentation and customer satisfaction.
• Ensure adherence to project timelines and deadlines, communicating effectively with customers and internal teams.
• Maintain high-quality standards for all installations, conducting regular inspections and addressing any issues promptly.
• Manage inventory and equipment, ensuring proper utilization and maintenance.
• Resolve customer complaints and issues in a timely and professional manner.
• Build and maintain strong relationships with customers, subcontractors, and suppliers.
• Conduct performance reviews of installation crews and provide feedback to team members.
• Monitor and control field-related expenses.
• Stay up to date on industry trends and best practices.
• Communicate information with cross-functional team members; ability to use technology to take appropriate photos and complete documentation of inspections or provide updates while in the field.
• Requires an abundance of driving daily which may include picking up and / or delivering materials. Field Managers will be responsible for multiple neighborhoods in various areas.
• Required to assess, schedule, and complete all punch work and / or repairs needed by builders.
• Must be able to lift heavy objects up to 100 lbs. and move them on job sites.
• Job will require some hands-on work.
• Ability to read and interpret blueprints and technical drawings.

TRAVEL & WORK SCHEDULE :

This role requires regular travel to job sites within the Charlotte area. A company vehicle will be provided.

This is a full-time position with standard business hours, Monday–Friday. Some evening or weekend work may be required to meet project deadlines or address urgent issues.

Desired Candidate Qualifications :

Proven experience in field management or a related role in the flooring industry.

Strong leadership and organizational skills.

Excellent communication and interpersonal skills.

Ability to manage multiple projects simultaneously.

Proficient in using computer software and technology.

Valid driver's license.

Proficiency with MS Office and email

Ability to lift up to 50lbs.

Provide client / customer support from start to finish of all projects and maintain in contact with clients during and after completion of project.

Time management skills : Able to prioritize multiple competing priorities executing in order of priority.

Attention to detail and commitment to delivering the Floor Authority Standard.

Bachelor’s degree in a related field preferred but not required.

3+ years related experience in the flooring industry or related industry.

Working Conditions :

This role involves both office and field work, requiring time spent on construction sites, customer locations, and warehouse facilities.

Work conditions may include exposure to varying weather conditions, loud noise levels, and physically demanding tasks such as walking, standing, lifting, and inspecting job sites.

Company Benefits :

Competitive salary.

Health, dental, and vision insurance.

Retirement savings plan.

Paid time off and holidays.

Professional development opportunities.

What Success Looks Like :

Following the Floor Authority Playbook for streamlined operations.

Effective project execution : You ensure installations are completed on time and within scope, proactively addressing challenges to avoid delays.

Problem-Solving & Adaptability : You anticipate potential job site issues and resolve them efficiently, keeping projects on track without unnecessary stoppages.

Clear & Consistent Communication : You maintain strong communication with customers, installation crews, and internal teams, ensuring everyone is aligned and informed.

High-Quality Standards : You enforce quality control measures, conducting thorough inspections to guarantee flawless installations and customer satisfaction.

Customer Satisfaction & Retention : Your proactive approach and attention to detail result in satisfied customers, positive reviews, and repeat business.

Job Type : Full-time

Benefits :

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Paid time off

Retirement plan

Vision insurance

Schedule :

8 hour shift

Monday to Friday

Weekends as needed

Work Location : In person