Senior Specialist of Systems - Business Processes

ABOUT

US

Sanctuary for Families is New

York's leading service provider and advocate for survivors of

domestic violence, sex trafficking and related forms of gender

violence. Every year, Sanctuary empowers thousands of adults and

children to move from fear and abuse to safety and stability,

transforming lives through a comprehensive range of services. We

provide a range of wrap-around services to help survivors rebuild

their lives in the aftermath of abuse, and work to end gender

violence through three key strategies : direct services, outreach

and training, and systems-change advocacy. Our services are

available in 12 locations throughout New York

City.

POSITION

OVERVIEW

The Senior

Specialist of Systems reports to the Director or

Deputy Director of Strategic Systems. The Strategic Systems team

works to enable Sanctuary's mission through strategic and effective

use and governance of technology. The Senior Specialist of Systems

is primarily responsible for working with internal teams to perform

business process analysis and identify business needs, specifically

as it relates to technology. They will project manage related

enhancements to enterprise applications and / or implementation of

new technology systems. They will also liaise with external teams

who might be brought in to further the work, including

implementation partners and

consultants.

RESPONSIBILITIES

Collaboration

with

Staff

Conduct

business process analysis and reengineering, specifically as it

relates to technology usage.

Work closely with

staff to understand mission-critical needs and integrate technology

solutions into organizational workflows

effectively.

Implement technology opportunities

that enhance agency outcomes and

efficiency.

Support Sanctuary teams in their

compliance and performance

efforts.

Systems

PMO

Oversee

project management and implementation of assigned technology

projects, ensuring alignment with programmatic direction and

organizational

priorities

Training

Communication

Help

define and support training needed for effective systems

implementation and usage.

Provide regular

communications / reminders about common errors and correct systems

use.

Support helpdesk inquiries to the IT and

data

team.

Content

Management

Manage

the shared content repository and its shared resources, including

future design and

deployment.

Other

Manage

consultants and / or interns as assigned.

Liaise

with external implementation partners and business process

consultants, as needed.

Other responsibilities

as assigned by the position's

supervisor.

EDUCATION / TRAINING / EXPERIENCE :

Minimum

of three years related experience.

Bachelor's

degree required.

Additional related coursework

or professional training / certification in BPA / BPR or PMI

certification,

preferred.

KNOWLEDGE

AND SKILL REQUIREMENTS :

Must love

systems!

3 years of related experience.

Strong computer skills, including proficiency

in process mapping and project management

tools.

Strong critical / analytical thinking

ability.

Excellent organizational, analytical,

and verbal / written communication

skills.

Ability to identify and implement

process and policy improvements.

Strong

interpersonal skills.

Excellent attention to

detail.

Ability to prioritize and manage

simultaneous projects, while balancing diverse stakeholders'

needs.

Demonstrated ability to train others (of

various levels of

expertise).

Budgeted

Salary : $71,761 - $79,269 per year; based on experience pursuant to

wage scale in accordance with collective bargaining

agreement

Work

position is Full-time; Salaried /

Exempt

Work

schedule is currently hybrid; must be able to meet job location

schedule

obligations

Benefits :

Health, Dental and Vision Insurance

Employer-paid life insurance

Employer

retirement contribution

Paid time off

(Holidays, Vacation, Personal, Sick)

Generous

Leave Policy

Flexible spending account /

Health savings account

Student loan

assistance

Tuition reimbursement

program

Gym reimbursement program

Wellness program and

rewards

Sanctuary

for Families is a welcoming workplace. All qualified applicants

will be afforded equal employment opportunities without

discrimination because of race, creed (religion), color, sex,

national origin, sexual orientation, military status, age,

disability, predisposing genetic characteristics, marital status or

domestic violence victim status, and other categories protected

under Federal, New York state or New York city

laws.

Survivors

of gender-based violence are strongly encouraged to

apply.