Disputes Manager

Disputes Manager

Mercury is building a complete finance stack for startups. We work hard to create the easiest and safest banking experience possible to simplify entrepreneurs' and business owners' financial lives.

We're looking to hire a Dispute Investigation Manager to lead a team of Disputes Specialists responsible for delivering an exceptional customer experience while balancing risk. As the Dispute Investigation Manager, you will serve as the subject matter expert for disputes, drive operational KPIs, and support the investigations team through mentorship and coaching, all while upholding our commitment to exceptional customer service and regulator adherence. You will also contribute to impactful projects aimed at improving the efficiency and effectiveness of the Disputes function as a whole by partnering with our Vendor Management, Compliance, Bank Partnerships, and Customer Support teams.

• Mercury is a financial technology company, not a bank. Banking services provided through Choice Financial Group, Column N.A., and Evolve Bank & Trust, Members FDIC.

Here are some things you'll do on the job :

You should :

The total rewards package at Mercury includes base salary, equity (stock options), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following :

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.