Patient Care Technician - 1199 | Line HA1562

Patient Care Technician

Under direct supervision, provides patient care activities and performs related support functions.

This job has been posted internally from April 6, 2023, until April 20, 2023, and will be posted externally after April 20, 2023, until the position is filled.

Internal Candidates, to be considered for the position(s), submit a Request Form Transfer Form, signed by your Supervisor or Department Head with a resume to Human Resources, or fax it to (718) 901-8041.

Responsibilities

1. Establish and maintain positive relationships with patients, visitors, and other employees. Interacts professionally, courteously, and appropriately with patients, visitors, and other employees. Behaves in a manner consistent with maintaining and furthering a positive public perception of BronxCare Health System and its employees.

2. Contributes to and participates in the Performance / Quality Improvement activities of the assigned department. Contribution and participation includes data collection, analysis, implementation of and compliance with risk management and claims activities, support of and participation in Continuous Quality Improvement (CQI) teams, consistent adherence to the specific rules and regulations of the BronxCare Health System (a) Safety and Security Policies, (b) Risk Management : Incident and Occurrence Reporting, (c) Infection Control Policies and Procedures and (d) Patient and Customer Service.

3. Utilizes the principles of leadership established by the AONE and ANA :

• Attitude Presents to patients / customers with appropriate attitude and appearance
• Privacy Respects patient / customer privacy. Maintains a secure and trusting work environment
• Phone Etiquette follows departmental standards concerning the answering of telephones
• Appearance - Maintains an appropriate professional appearance
• Work Environment Maintains working environment in a clean, safe, orderly manner
• Customer Acknowledgement Actively listens to patients / customers. Acts in a courteous friendly and helpful manner.
• Patient / Customer Information Provides appropriate and timely information to patient / customer. Demonstrates knowledge of HIPAA regulatory and patient's confidentiality.
• Call lights / Client Needs Identifies and responds to patient / client needs according to hospital standards. Anticipates needs where possible.
• Customer Waiting Provides appropriate and timely information to customers / patients.

4. Clinical Responsibilities :

5. Accountability / Work Ethic :

6. Customer Service :

7. Education / Development / Responsibilities :

Qualifications