Entry-Level Call Center (Patient Rep.)

Job Type

Full-time

Description

We are looking for Entry-Level Heallthcare Customer Representatives who are ready to learn, grow, and build a career with a great company! New Hire Class starts 1 / 28 / 2026 !

We're seeking a candidate who is confident on the phone, detail-oriented, and committed to delivering respectful, solution-focused customer service. Additional candidate skills for this role include : navigating multiple systems, negotiating payment arrangements, maintaining accurate records, and upholding compliance - all while creating positive, professional experiences for every patient.

Location Requirement : This position is only open in the following states :

• Tennessee
• Texas
• Kentucky - must live within 30 miles of Campbellsville or Louisville
• Aiken, SC - must live within 30 miles
• Augusta, GA - must live within 30 miles

Must be available to work either schedule (Monday-Friday) : 9 : 00 AM - 6 : 00 PM EST or 10 : 00 AM - 7 : 00 PM EST

POSITION SUMMARY

The Patient Account Representative is a key function supporting the company's 1st Party clients. The role is responsible for communicating by phone with patients for the purpose of collecting and managing patient accounts. Through ongoing database maintenance, the Patient Account Representative ensures the timely receipt of claim payments and minimizes bad debt accrual. In this capacity, the Patient Account Representative provides outstanding customer service to customers and vendors through effective and timely communication.

PRIMARY RESPONSIBILITIES

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodation. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and / or EXPERIENCE

SKILLS & ABILITIES

LANGUAGE SKILLS

REASONING ABILITY

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk, see and hear. The employee frequently is required to use hands to dial a telephone, utilize a computer keyboard and mouse, and operate office equipment. The employee is occasionally required to stand, walk, and reach with hands and arms, as well as lift up to 20 pounds.

WORK ENVIRONMENT

The employee works remotely from a suitable, comfortable environment that meets health and safety requirements and is in compliance with applicable employment laws in the employee's state of residence. The employee is expected to sit at a designated secure workspace during regularly scheduled work hours, communicate through phone or computer-based calling systems, type on a standard keyboard, and read and comprehend information from a computer screen and / or digital resources. This position adheres to all relevant state-specific regulations regarding work hours, breaks, and other employment standards.

COMPENSATION & BENEFITS

The company extends equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other reason prohibited by law.