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Field Service Technician

Field Service Technician

BEStstaff, Inc.Albuquerque, New Mexico
30+ days ago
Salary
$17.00–$18.00 hourly
Job description

Field Service Technician (Desktop Support)

KEY RESPONSIBILITIES AND DUTIES

  • Create an exceptional customer service experience by bringing your polished communications, patience and empathy to the customer.
  • Resolve in-depth technical P.C. software and hardware problems by utilizing logical problem-solving skills and referencing documented processes and procedures. (Microsoft Office, Win10 VPN, Active Directory, customer specific software applications, laptops, desktops, printers, VOIP telephony etc.).
  • Provide trouble shooting assistance to clinicians, doctors, nurses and other caregivers and ensure their inquiries are resolved effectively.
  • Effectively use remote assistant tools, including knowledge base, to diagnose customer issues to resolved within target time limits
  • Take pride and responsibility to meet or exceed targeted performance metrics and objectives.
  • Change is consistent in our environment and your adaptability to these changes is critical to our success.
  • Your ability to learn effectively and apply multiple types of training platforms including classroom, on the job, web based, and job shadowing is essential to perform as expected.
  • Use your innovative analysis ability to contribute to ongoing process and procedure improvements to enhance the customer experience.
  • Appropriately document all required information into the ticketing system.
  • Proactively identify opportunities to improve the environment and culture.
  • Effectively escalate unresolved tickets to the appropriate team to ensure that the customer issue gets resolved.

MINIMUM REQUIREMENTS

  • High School diploma or G.E.D equivalent / and at least one-year experience supporting, troubleshooting and repairing PCs.
  • Working knowledge of PC operations which includes hardware, software, network settings, operating systems and MS Office applications is required
  • Excellent verbal and written communication skills.
  • Must be able to lift / transport moderately heavy objects, such as computers, and peripherals up to 50 lbs.
  • Flexibility to work off schedule when needed.
  • Must keep company, patient, and client information confidential.

    • PREFERRED REQUIREMENTS

  • CompTIA A+ certification preferred
  • Healthcare environment experience preferred
  • Knowledge of medical-based terms and phrases are a definite advantage.

    • PERSONAL ATTRIBUTES :

  • Integrity, honesty and personal responsibility
  • Values employees and can genuinely articulate their positive contributions
  • Values teamwork and understands the importance of collaboration
  • Strong listening and comprehension skills
  • Ability to work independently, proactively and creatively while exercising sound judgment in a fast-paced and results driven environment
  • Strong written and verbal communication skills
  • Analytical skills with high degree of accuracy
  • Ability to adhere to strict federal and business compliance and confidentiality rules

    • Pay Rate : $17.00 - $18.00 per hour.