Desktop Technician II

At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders - internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential.

Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!!

JOB SUMMARY : End User Computing (EUC) Technician II. This position is responsible for providing technical support to end-users in configuration, installation of software and deployment of both physical and virtual and smart devices. Troubleshoot repairs and debugs complex workstation hardware, printers and software problems. The position will be on-site in Palm Beach Gardens, FL office.

JOB ROLES AND RESPONSIBILITIES :

• Install and configure operating systems and applications, provide quality assurance to ensure correct operation of products.
• Install and troubleshoot problems with various common software applications using established procedures.
• Perform hardware component upgrades and replacements
• Troubleshoot Internet browser issues, synchronization issues, remote access via VPN client software, RSA Security Token, wireless (Cellular broadband and WIFI), and Outlook issues
• Troubleshoot problems with networked workstations, smartphones and printers
• Manage EUC Support Incident / Task assignments in system of record
• Provide mentoring and technical guidance to junior team members.
• Collaborate, coordinate, and communicate across disciplines and departments, specifically with other technical disciplines within IT such as Network, Telecomm, and Server teams to implement cross-functional solutions.
• Ensure compliance with HIPAA regulations and requirements.
• Demonstrate Company's Core Competencies and values held within.
• Please note due to the exposure of PHI sensitive data - this role is a High Risk and Privileged Role.
• The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and / or assigned as necessary.

JOB SCOPE : The incumbent works under moderate direction and uses independent judgment to identify issues and recommend solutions. Work is varied with moderate complexity, requiring the individual to use a broad range of knowledge gained through experience. The incumbent works with internal and external sources to complete objectives, keeping the needs of customers as a priority when making decisions and taking action.