Housekeeping Manager

Company Description

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Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City’s premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest.

Job Description

Provide direction and support to Room Attendants and Housemen, ensuring the Housekeeping Department is run in a smooth efficient manner. The Housekeeping Manager is responsible to oversee the day-to-day operation of the housekeeping department in order to maintain the standards of service and cleanliness.

Compensation: $77,000 - $79,000 per annum

Essential Job Functions:

• Begin Day by inspecting all showrooms, out of order and vacant clean room
• Prepare floor assignment daily basis and record updated status and turn into housekeeping on a daily basis
• Obtain list of rooms to be cleaned immediately and list of check-outs or discharges to prepare work assignments
• Inspect all landings and pantries for proper par stocks and ensure all guests rooms, corridors are maintained to a high level of cleanliness
• Inspects and update all vacant clean inspected rooms in the computer as soon as they become available
• Ensure that guest room is maintained in perfect condition by performing Written Room Inspections daily
• Ensure that all guestrooms have proper furniture, fixtures and amenities, and that all set standards for placement are being followed
• Strategize Room Attendants to clean priority, rush rooms first and VIP guests as needed
• Check all due out rooms 3 times per day, at: 12, 2 and 4pm – All check outs must be cleared by 6pm
• Upon guest departure re-check room for any forgotten item
• Maintain database of guest preferences
• Report all room discrepancies with front desk daily before the end of shift.
• Report Engineering deficiencies daily to Housekeeping Office Coordinator
• Encounters all guests and employees in a professional, service-oriented manner
• Report and handle all guest requests, complaints and service related issues
• Make recommendations to improve service and ensure more efficient operation
• Implement cyclical cleaning programs and assign to Housemen i.e. General Cleaning, Window cleaning; high dusting
• Perform a variety of guest requests and think creatively when called upon in order to establish a memorable experience for every guest and member
• Maintaining a good professional relationship with all contacts both inside and outside of the hotel
• Establish and maintain effective communication process with the entire hotel departments
• Inform Housekeeping Management of any absence from duty, reasons and or request additional days off
• Assist with disciplinary action when necessary
• Assist with interviews and new hiring process
• Maintain regular and punctual attendance in compliance with Fairmont Hotels and Resorts standards
• Comply with all hotel and departmental standards, policies and procedures
• Perform other related duties as requested by supervisor
• Adhere to Fairmont Grooming Standards at all times
• Comply with all hotel and departmental standards, policies and procedures
• Observe health and safety guidelines at all times
• Wear safety equipment and/or protection if required

Qualifications

Knowledge, Skills and Ability:

• Knowledge of hotel PMS System, Microsoft Office computer applications, office equipment
• Ability to perform assigned duties with attention to detail, speed and accuracy
• Excellent written and oral communication skills
• Must possess outstanding guest service skills
• Must be guest-oriented, enthusiastic with a vibrant personality
• Must have “hands on” approach
• Must maintain composure at all times and work objectivity in stressful, high-pressure situations
• Ability to approach all encounters with guests and employees in a professional manner
• Ability to answer all general inquiries in the Hotel and F & B outlet
• Must be a good listener and be able to follow instructions
• Must be able to utilize all available resources to meet guest needs
• Must be a good team player

Education - Experience:

• Excellent English, verbal and written communication skills
• Minimum two years of relevant experience in a luxury hotel (5 diamond or 5 star standards) or comparable environment
• Degree in Hospitality Management a plus
• Prior experience in Union Environment highly preferred

Physical requirements:

• Frequently standing and walking around the property
• Carrying or lifting items up to 50 lbs
• Pushing or pulling items weighing app. 200 lbs
• Frequently bending, kneeling, stretching and/ or reaching
• Able to perform tasks higher than floor level

Additional Information

All your information will be kept confidential according to EEO guidelines.