Patient Financial Specialist
This position is responsible for providing personalized coordination, clarification and communication of all financial aspects of care continuum, including insurance and authorization verification, registration, financial counseling and claims research. This position partners with the clinical care team to determine financial impact for the patient and serves as the primary contact for any financial questions related to a patient's care across the entire continuum of their treatment, ensuring a seamless experience for the patient and their family.
Core functions include :
- Performing pre-registration / registration processes
- Verifying insurance coverage and obtaining authorizations and notifications throughout the patient's treatment
- Providing financial counseling to patients and their families
- Providing financial advocacy, assistance and support to patients and families
- Calculating patient liability according to verification of insurance benefits, collecting deposits and co-payments
Minimum qualifications include :
Knowledge typically obtained through an associate's degree, with a focus in social work, healthcare administration or financeKnowledge of medical terminology and an understanding of all common insurance and payor types, authorization requirements and alternative financial resourcesHighly developed interpersonal, communications and human relations skillsAccurate and efficient keyboarding skills, strong organizational and time management skillsFlexibility in responding to multiple demandsPreferred qualifications include :
Bachelors degree in social work, healthcare administration or financePrior experience as a social worker or financial counselorAdditional related education and / or experience