Customer Care Agent

Job Description

Job Description

Job Title : Customer Care Agent

Department : Customer Care

Reports to : Customer Care Manager

Status : Full-time (Non-Exempt) Working Monday- Friday

Location : Springfield, MO

Pay : Starting at $15 per hour. Pay based on experience.

Salon Service Group, founded over 32 years ago, is the nation's largest privately-owned professional beauty distributor. SSG proudly partners with the Professional Beauty Industry exclusively, through salons, spas and stylists. We have conveniently located, professionally exclusive wholesale stores representing our independently owned, high-end professional portfolio of haircare brands across SSG territories. We are committed to excellent service, quality products and most importantly, we build strong lifelong partnerships with our customers. Our highest priority is to provide our customers with the tools and support that they need for success.

Job Summary

The Customer Care Agent is responsible for delivering exceptional service and support to our Salon Consultants, Customers, and Store Team Members—primarily through inbound phone calls, as well as email and text communication.

This is a fast-paced position that plays a vital role in customer satisfaction, order accuracy, and operational efficiency.

Working for SSG will provide you with :

• An organization which is built on its people, where every person truly matters.
• Competitive compensation package with additional earning opportunities through incentives and initiatives.
• Excellent benefits package for full-time employees including vacation pay, sick time, health, dental, vision, 401k retirement plan with a company match, and great discounts on exclusive haircare products.
• Partnership with a dynamic team of leaders in a fun, exciting industry.
• Opportunity for personal growth and career advancement.

Primary Responsibilities

Required Skills & Abilities

Education & Experience

Physical Requirements

SSG Full-Time Benefits :

SSG is an EQUAL EMPLOYMENT OPPORTUNITY / AFFIRMATIVE ACTION employer. Candidates are considered for employment with SSG without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, veteran status, or other classification protected by applicable federal, state or local law.

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