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IT Services Support Specialist

IT Services Support Specialist

TekSynapArlington, VA, US
15 hours ago
Job type
  • Full-time
Job description

Overview

We are seeking a IT Service Support Specialist to join our team at the F-35 Joint Program Office (JPO). TekSynap is a fast-growing high-tech company that serves Federal Government customers with information management and IT services. We offer full-time employees a competitive benefits package including health, dental, vision, 401K, life insurance, short-term and long-term disability, vacation time and holidays.

Visit us at www.TekSynap.com. Apply now to explore jobs with us. The safety and health of our employees is important, and employees may be required to comply with vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you consent to receive text messages regarding your interview and employment status; you may opt out at any time by replying STOP. TekSynap may retain your name, e-mail, and contact information for employment consideration.

Work environment and physical demands information is provided below under Work Environment and Physical Demands.

Additional job information and related notices may be included as appropriate and compliant with policy.

Responsibilities

  • Deliver Tier 1 / 2 IT support for JPO's 1,500–4,000 users.
  • Manage tickets, perform troubleshooting, and escalate as needed.
  • Support onboarding and training of end users.
  • Provide customer-focused service to U.S., partner, and FMS stakeholders.

Qualifications

  • Associate's degree (Bachelor's preferred) in IT or related field.
  • 3+ years of helpdesk or IT service support experience.
  • Proficiency with ITSM tools (ServiceNow, Remedy).
  • Strong customer service and troubleshooting skills.
  • DoD 8570 : IAT Level I (A+ CE, Network+ CE, or equivalent).
  • Active Secret clearance.

    • Competencies

  • Helpdesk / ITSM systems (ServiceNow, Remedy)
  • Tier 1 / 2 troubleshooting (Windows, Linux, networks)
  • Customer service & user training
  • Ticket management & escalation procedures
  • Knowledge base maintenance and documentation

    • Work Environment and Physical Demands

  • Location : Arlington, VA
  • Type of environment : Office
  • Noise level : Low
  • Work schedule : On-site
  • Amount of Travel : Minimal (5%); primary presence required in Arlington, VA for user support. Limited travel for surge user training or deployment activities.

    • Physical Demands

  • Regularly use hands to handle, feel, and reach; talk and hear.
  • Stand, walk, sit, climb or balance; stoop, kneel, crouch, or crawl.
  • Lift up to 10 pounds regularly; up to 25 pounds occasionally; up to 50 pounds infrequently.
  • Vision requirements : close, distance, peripheral, depth perception, and ability to adjust focus.

    • Security Clearance

    US Citizenship is required. Active Secret clearance is required; Top Secret / SAP preferred where applicable.

    EQUAL EMPLOYMENT OPPORTUNITY

    TekSynap does not discriminate on the basis of race, color, creed, religion, sex, national origin, disability, age, genetic information, or any other protected status. Employment decisions are based on merit, qualifications, and abilities.

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