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HPC Support Specialist

HPC Support Specialist

The University of Texas at AustinAustin, TX, United States
1 day ago
Job type
  • Full-time
Job description

Job Posting Title :

HPC Support Specialist

Hiring Department :

Texas Advanced Computing Center

Position Open To : All Applicants

Weekly Scheduled Hours :

40

FLSA Status : Exempt

Earliest Start Date :

Immediately

Position Duration : Expected to Continue

Location :

PICKLE RESEARCH CAMPUS

Job Details : General Notes

The Texas Advanced Computing Center (TACC) at The University of Texas at Austin is one of the leading supercomputing centers in the world, supporting advances in computational research by thousands of researchers and students. TACC staff help researchers and educators use advanced computing, visualization, and storage technologies effectively, and conduct research and development to make these technologies more powerful, more reliable, and easier to use. TACC staff also educate and train the next generation of researchers, empowering them to make discoveries that advance knowledge and change the world.

The Texas Advanced Computing Center fosters a culture of innovation, passion, and fun by encouraging staff members to actively collaborate to investigate the latest technologies, team up for charities, and celebrate successes together. TACC promotes a healthy workplace by helping employees achieve balance between their personal and professional lives to increase employee engagement, job satisfaction, and overall well-being.

Candidates will need to upload a resume, letter of interest, and the names of three references to apply for this position.

UT Austin offers a competitive benefits package that includes :

  • 100% employer-paid basic medical coverage
  • Retirement contributions
  • Paid vacation and sick time
  • Paid holidays

Please visit ourHuman Resources (HR) websiteto learn more about the total benefits offered.

If you are not sure that you're 100% qualified, but up for the challenge - we want you to apply. We believe skills are transferable and passion for our mission goes a long way.

Purpose

This position will join the User Services team and be responsible for supporting users and their research activities on TACC resources. This individual will support machine access, answer technical questions, support training efforts, and assist with various other projects as needed.

Responsibilities

  • Serve as a key member of TACC's user support staff, fielding technical questions from TACC's large user community.
  • Collaborate with High Performance Computing (HPC) colleagues to resolve users' issues and improve their experience.
  • Employ software tools to understand trends and develop mitigation strategies for recurring issues.
  • Conduct training, support technical documentation, and otherwise contribute to outreach initiatives intended to improve users' understanding of tools and technologies available at TACC.
  • Contribute to research initiatives intended to advance the state of the art in HPC and related disciplines.
  • Contribute to team efforts to coordinate and deliver projects that improve the user experience at TACC and delivery high quality services to the scientific research community.
  • Required Qualifications

  • Bachelor's degree in science, engineering, mathematics, technology, or other discipline related to TACC's core mission with customer support experience.
  • Three years of experience.
  • Proven ability to quickly learn new technologies and systems.
  • Demonstrated ability to solve complex problems.
  • Exemplary written communication skills.
  • Demonstrated ability to work with various groups.
  • Proven ability to provide effective customer service and support.
  • Relevant education and experience may be substituted as appropriate.

    Preferred Qualifications

  • 5+ years of customer or research support experience.
  • Experience supporting users via ticketing systems.
  • Experience with Linux or related technologies.
  • Strong programming skills in Python and at least one other language.
  • Ability to make effective use of software engineering tools and technologies (e.g. change management, debugging, testing, scripting, and profiling.)
  • Knowledge of principles and practices associated with parallel computing.
  • Salary Range

    $80,000+ depending on qualifications

    Working Conditions

  • Typical Office Environment
  • Required Materials

  • Resume / CV
  • 3 work references with their contact information; at least one reference should be from a supervisor
  • Letter of interest
  • Important for applicants who are NOT current university employees or contingent workers : You will be prompted to submit your resume in the first step of the online job application process. Then, any additional Required Materials will be uploaded in the My Experience section; you can multi-select the additional files or click the Upload button for each file. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

    Important for Current university employees and contingent workers : As a current university employee or contingent worker, you MUST apply within Workday by searching for Find Jobs. Before you apply though, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile. This information will be pulled in to your application. The application is one page and you will need to click the Upload button multiple times in order to attach your Resume, References and any additional Required Materials noted above.

    Employment Eligibility :

    Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion / transfer eligible may apply for positions without supervisor approval.

    Retirement Plan Eligibility :

    The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

    Background Checks :

    A criminal history background check will be required for finalist(s) under consideration for this position.

    Equal Opportunity Employer :

    The University of Texas at Austin, as an equal opportunity / affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

    Pay Transparency :

    The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

    Employment Eligibility Verification :

    If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

    E-Verify :

    The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following :

  • E-Verify Poster (English and Spanish) [PDF]
  • Right to Work Poster (English) [PDF]
  • Right to Work Poster (Spanish) [PDF]
  • Compliance :

    Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

    The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.

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