Resort Facilities Technician- WV

Job Description

Job Description

Salary : Starting at $18.00 per hour

We are looking for two dedicated, team-oriented candidates to join our Facilities Technician team at our Westwood Villas resort in Lake Harmony, PA!

Work Type : Full-time, year-round.

Work Schedule : 40 hours a week, 8-hour shift.

This position requires weekend availability.

Must be available for rotating on-call schedules.

Robust benefits packages available.

Position Summary :

Supports facilities technician team with knowledge of all aspects of facilities maintenance. Enhancement of property work environment. Responds and attends to guest repair requests. Communicates with guests / customers to resolve maintenance issues. Performs preventive maintenance on tools and kitchen and mechanical room equipment, including cleaning and lubrication. Visually inspects tools, equipment, or machines. Carries equipment (e.g., tools, radio). Identifies, locates, and operates all shut-off valves for equipment and all utility shut-offs for buildings. Maintains maintenance inventory and requisitions parts and supplies as needed. Communicates each days activities and problems that occur to the other shifts using approved communication programs and standards. Displays basic knowledge or ability to acquire knowledge in the following categories : air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic / electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and / or general building. Performs all surface preparation, painting, minor drywall and wood trim repair, light bulb and A / C filter replacement and the complete and thorough clean-up of the painting or repair area. Tests, troubleshoots, and performs basic repair on all types of equipment, plumbing (e.g., plunge toilets and unclog drains), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guest room items. Programs TV's and performs general housekeeping and technician-related inventory duties. Uses the Lockout / Tagout system before performing any maintenance work. Perform repairs on interior and exterior landscaping as well as external landscaping sprinklers. Displays basic computer skills including inputting air handler schedules and making temperature changes.

Reports accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follows all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcomes and acknowledges all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speaks with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develops and maintains positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other associates. Complies with quality assurance and standards. Performs other reasonable job duties as requested by Supervisors.

Key Duties / Accountabilities

• Addresses guests' service needs in a professional, positive, and timely manner.
• Welcomes and acknowledges every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Actively listens and responds positively to guest questions, concerns, and requests.
• Responds to all guest complaints promptly and, if cannot remedy the situation, let the proper people know so they can follow up and try to satisfy the guest. Cleans all technician areas as directed by Management.
• Looks for ways to conserve energy and report any ideas to Management.
• Maintains maintenance inventory and requisition parts and supplies as needed.
• Assures each days activities and problems that occur are communicated to the other shifts using approved communication programs and standards.
• Reads, logs, tracks, and interprets readings from meters, gauges and other measuring devices in accordance with inspection and rounds procedures.
• Assists in the compilation of data for preventive maintenance inspection records.
• Displays basic proficiency in the following categories : air conditioning and refrigeration, electrical, mechanical,
• Plumbing, pneumatic / electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and / or general building.
• Performs all surface preparation and painting, minor drywall and wood trim repair, light bulb and A / C filter replacement and the complete and thorough clean-up of the painting or repair area.
• Tests, troubleshoots, and performs basic repair on all types of equipment, plumbing (e.g., plunge toilets and unclog drains), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and program TV's.
• Performs repairs on interior and exterior landscaping as well as external landscaping sprinklers.
• Performs general housekeeping and technician-related inventory duties.

Safety and Accident Prevention

Expected Conduct

Qualities & Characteristics

Physical Demands

Preferred Qualifications

Company Culture