Head of Retail Operations

Head of Retail Operations – Chicago, IL

(Confidential Client – Consumer Retail Brand)

📍 Based in Chicago, IL (On-site)

A leading consumer retail brand is seeking a strategic, operationally minded retail leader to head its store operations and customer experience across its national store footprint. The Head of Retail will accelerate performance, elevate the in-store journey, and lead key transformation initiatives that define how the brand connects with its customers in stores.

Key Responsibilities

• Lead all aspects of retail operations and field leadership across hundreds (or thousands) of store locations, driving consistency, execution, and profitability.
• Lead the evolution of the in-store customer experience — including visual standards, service models, and experiential elements that deepen brand engagement.
• Drive operational excellence by modernizing systems, processes, and technology to scale store performance and efficiency.
• Partner cross-functionally with merchandising, finance, marketing, digital, and real estate teams to deliver an integrated retail strategy.
• Build and inspire a high-performing store and field team, fostering a culture of accountability, empowerment, and performance.
• Work with finance and analytics to align store execution with business objectives, optimizing profitability and store metrics.
• Lead growth initiatives such as store concept evolution, new store formats, or strategic expansion of the store network.
• Embed a customer-centric mindset into every store interaction, ensuring the brand’s values and story are consistently delivered.

Ideal Profile

The Opportunity

This is a rare chance to join a beloved consumer brand at a pivotal moment in its evolution. The Head of Retail will have a tangible impact — shaping the store-experience, enhancing execution, and helping the brand connect with customers in meaningful ways.